Job Summary
• This role is responsible for building and maintaining strong relationships with enterprise accounts, understanding their needs and industry to ensure client satisfaction. The role collaborates with internal teams for strategic planning, identifies opportunities for product/service expansion, and reports on account progress. The role stays informed about industry trends, gathers client feedback, and achieves financial targets while safeguarding profitability.
Responsibilities
• Builds and nurtures strong relationships with assigned clients and establishes regular communication to understand their needs, concerns, and goals.
• Develops a deep understanding of the organization's products and services to effectively address client challenges and propose suitable solutions.
• Collaborates with internal teams to create strategic account plans that outline goals, objectives, and action steps to drive value to the clients.
• Ensures client satisfaction by addressing their inquiries, identifying and resolving issues, and managing expectations.
• Generates regular reports detailing account status, progress toward goals, and other relevant metrics.
• Stays updated on industry trends, competitive landscape, and emerging technologies to provide clients with insights and suggestions.
• Identifies opportunities to introduce clients to additional products or services that align with their needs.
• Gathers feedback from clients regarding their experiences with the organization's products and services and advocates for improvements and enhancements.
• Achieves quotas and margin targets, utilizing margin management techniques to protect profitability while fostering business growth.
Education & Experience Recommended
• Four-year Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 0-2 years of work experience, preferably in customer relationship management, account management, or a related field.
Preferred Certifications
NA
Knowledge & Skills
• Account Management
• Business Development
• Business Planning
• Customer Relationship Management
• Customer Hunting
• Pipeline and Sales Forecat Management
• Sales Strategy
• Sales Territory Management
• Selling Techniques
• Upselling and Cross Selling
• Value and Sercices Propositions
Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
Impact & Scope
• Impacts own work and acts as a team member by providing information, analysis, and recommendations in support of team efforts.
Complexity
• Learns to apply basic theories and concepts to work tasks.
Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
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