At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where ,Health for all, Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.
Digital Customer Success Specialist (m/f)
Bayer CropScience srl is looking for a brilliant and motivated Digital Customer Success Specialist to join theCustomer Support team.
He/shewill be responsible for driving customer success with Climate FieldView and other DNV solutions by providing strong customer support for all customer queries, recommendations on product usage, data ingest support and training on Climate FieldView and other DNV solutions platform features.
The scope of the role will increase customer satisfaction, engagement, retention, and expansion of the Digital Farming Solutions footprint.
MAIN TASKS AND RESPONSIBILITIES:
Gain proficiency in all Climate FieldView product functionality, learning about features, benefits and how they add value to our customers operations
Represent Climate FieldView and other digital solutions to our customers in a professional manner consistent with our brand
Drive success for our customers and ensure a positive customer experience by providing first class support and provide training / recommendations on product usage and new features
Coach and guide customers to engage with the Climate FieldView and other digital products along the customer journey, enabling them to maximise their value from the platform (over the phone or in the field)
Provide first line of technical support to customers and follow escalation procedures as required. Resolve technical issues on site for all other customers as required
Log all inbound and outbound requests inSalesforceto ensure accurate reporting of volume and documentation of issues
Serve as the voice of the customer and gather feedback to drive continuous improvement across all areas of the Climate FieldView and other digital farming solutions platforms
Identify opportunities to improve/optimise customer support operations and tools
WHO YOU ARE:
Bachelor's or Master's degree in Agriculture or related field
At least 1 year experience in support and/or account management and knowledge in the agricultural industry
Strong interpersonal skills and excellent verbal, written and phone communication skills with a passion for customer interaction
Organized, detail-oriented individual with the ability to multi-task and maintain accuracy of information and deadlines
Competence to thrive in a fast-paced environment and ability to build strong relationships over the phone
Ability to work both independently and as part of a team
Residence or domicile in Northern Italy, Milan is preferred
Excellent Knowledge of English and Italian mother tongue
Location: Milan/Hybrid
Type of contract: Fixed Term (12 months)
Application Period:
09.10.2024 - 22.10.2024
Reference Code:
830845
Division:
Crop Science
Location:
Italy : Lombardia : Milan
Functional Area:
Customer Operations and Support
Position Grade:
B1
Employment Type:
Limited
Work Time:
Full Time
Contact Us
Address
E-Mail
Viale Certosa 130, 20156 Milano
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