We are looking for a Customer Success Specialist eager to empower and inspire our clients on their journey with us.
As a Customer Success Specialist at Cleafy, you'll guide clients through their journey with our products and services, from onboarding to ongoing support. By proactively addressing customer needs, ensuring daily product usage, collecting feedback, and keeping clients informed about updates, you ensure our clients derive maximum value from Cleafy's offerings.
In this role, you'll not only excel as a platform expert but also as a partner for our customers in their journey to success, delivering exceptional customer experiences and building long-term relationships.
Working at Cleafy means being part of a group of people who support, respect, and inspire one another, no matter what.
That's why we have been certified by Great Place to Work (find our page on bit.ly/BestWorkplace-Cleafy).
Join us in redefining customer success, one inspiring story at a time.
Your adventure begins here.
Are you ready to embrace the challenge?
ResponsibilitiesLead the onboarding process for new clientsDevelop expertise in Cleafy products and establish trust as a valued advisor to customersAct as the primary point of contact for assigned accounts, fostering trust and relationships, while also identifying opportunities for improvement, sharing best practices, and maintaining comprehensive documentationKeep customers informed of updates, including new features and complementary products, to enhance their existing solutionsUtilize an analytical and data-driven approach to demonstrate the value of the Cleafy platform based on specific success metricsServe as a customer advocate, providing internal feedback to enhance our ability to meet customer needsCollaborate with the whole Customer Success team to create best practices and playbooks for addressing critical customer situationsPartner with cross-functional team members to translate business requirements and product specifications into innovative solutions for clients, contributing to our product strategy and deliveryOther responsibilities as assignedRequirements2+ years of experience working in consulting firms serving large enterprise companies or financial institutions OR 2+ years of experience working as a Customer Success Specialist or similar role in an IT companyExcellent written and verbal English, with the ability to effectively convey complex informationDeep commitment to customer satisfaction and success, with a proven ability to build trust and rapportProficiency in accurately qualifying customer needs and aligning them with existing product featuresExcellent communication skills with the ability to effectively manage and resolve conflictsDemonstrated experience working within cross-functional teamsProven capacity for creative problem-solving and innovative solutionsSelf-starter, quick learner, and motivated individualTeam member attitudeRequires availability for travel to meet customersWillingness to adapt and learnFull-time, flexible working hoursPlusProficiency in Spanish, French, or German, both written and spokenExperience in a revenue-generating role with account management responsibilitiesFamiliarity with the antifraud industry and its unique challengesBasic understanding of Android and iOS platforms and ecosystemsRelevant certifications in customer success or related fields
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