Company: IRCA Group is a leading international B2B provider of semi-finished ingredients for the bakery, pastry, and gelato markets.
Our products cater to independent producers as well as large food manufacturers.
We produce chocolate, decorations, creams, inclusions, pastry mixes, gelato ingredients, and other bakery/pastry essentials.
Headquartered in Italy, IRCA Group boasts a strong track record of growth over the past decade, with 22 manufacturing facilities all over the world, 2000+ employee and €1 billion of revenues.
What we offer: IRCA fosters a dynamic environment, embracing diversity and valuing diverse perspectives and international experiences, offering a stimulating context.
We promote professional growth by providing tailor-made development programs and career advancement opportunities locally and internationally.
With locations worldwide, we offer the chance to work on international projects, collaborate across cultures, and gain a global perspective.
Joining our team means becoming part of a global community of passionate professionals dedicated to making a difference.
If you are looking for stimulating challenges and the chance to contribute your ideas for process improvement in an ever-growing company, IRCA is the right place.
Purpose of Position: As a Customer Service Representative, you will be the first point of contact for our customers.
Your primary responsibility is to ensure a positive customer experience by providing timely and effective assistance to resolve inquiries, issues, and complaints.
You will handle incoming calls, emails, and chat requests while maintaining the highest level of professionalism.
Description of Main Activities/Responsibilities: Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Provide information about products, services, and promotions.
Assist customers with orders, returns, refunds, and troubleshooting.
Resolve customer complaints and issues, ensuring satisfaction.
Maintain accurate customer records and update CRM systems.
Collaborate with other departments (sales, technical support, etc.)
to ensure customer needs are met.
Follow up with customers to ensure their issues have been resolved.
Stay up-to-date on company policies, products, and services.
Requirements: Education : High school diploma or equivalent (a degree is a plus).
Professional Skills : Knowledge of customer service processes in manufacturing or distribution companies.
Ability to manage orders and clients.
Experience in route planning is high appreciated.
Experience : At least 2/3 years of experience in the role.
Language Skills : English language knowledge is a plus.
Computer Skills : Proficiency in Microsoft Office Suite.
Familiarity with any CRM software is a plus.
Behavioural Requirements : Strong relation and communication skills, both verbal and written.
Excellent problem-solving abilities.
Ability to multitask and handle high-pressure situations.
We welcome applications from candidates of all genders, backgrounds, identities, nationality, ethnic origin, sexual orientation, marital status, disability, parental responsibilities, age, religion, or belief.
We believe in equal opportunities for all and ensure that our hiring process complies with the highest standards of non-discrimination and inclusivity.
IRCA Group is dedicated to fostering a diverse and inclusive work environment where everyone can be their authentic selves, reach their full potential, and feel a true sense of belonging.
Join us in creating a workplace where diversity is valued, and everyone can thrive.
Il presente annuncio è rivolto ai candidati dell'uno e dell'altro sesso ai sensi del D.lgs .
198/2006 e ai candidati appartenenti a qualsiasi genere, nel rispetto dei principi di diversità e inclusione e di non discriminazione.
PI250898278
