Customer Service Representative

Position: Customer Service Representative
Role Description:
We are looking for a Customer Service Representative with excellent English proficiency (C2 level or native) to manage customer inquiries, primarily through Zendesk platform. The ideal candidate will have strong customer relationship management skills and technical expertise in handling orders, creating and printing shipping labels. Knowledge of Shopify is preferred.
Main Responsibilities:
Handle customer inquiries via Zendesk in English, ensuring timely responses and effective resolutions.Create and print shipping labels through carriers.Provide post-sales support, including handling returns and refunds.Collaborate with the logistics team to ensure proper shipment handling.Maintain customer data and orders in Shopify (preferred).Address any issues related to orders and shipments with a customer satisfaction-focused approach.Requirements:
Essential English proficiency (C2 level or native).Previous experience in customer service, preferably with Zendesk.Ability to work in an organized and independent manner.Familiarity with e-commerce management software, preferably Shopify.Experience with creating and managing shipping labels for carriers.Problem-solving skills and stress management.Excellent communication skills and customer orientation.Plus:
Knowledge of additional languages.Experience using shipping platforms.Working hours:
Full time, from 8:30 AM to 5:00 PM, with a lunch break.
Job Types: Full-time, Temporary
Contract length: 6 months
Pay: From €1,500.00 per month
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