Customer Service Representative

We're hiring a Customer Service Representative for maternity leave.

General Tasks: Management of communication within customers and Sales Managers supervised by the CS Manager; Order Management: daily order entry after checking the conditions of sale set out; Issuing the order confirmation: weekly check confirmed orders and communication of delays to customers; Requiring laboratory tests with reports and send the final report to the client and/or vendor; Entering samples requests; Supporting the finance department for payment reminders; Managing new projects in collaboration with other company departments; Reporting non-compliance: request samples and detailed information about the complaint, complaint registration if accepted, instructions for the customer, order placement and replacement credit note, sending closure of complaint to the customer; Managing customers' questionnaires; OTIF: supporting the CS manager by checking cause of delays on a monthly basis. Job experience/knowledge: Previous internship/experience in CS/sales Fluent English and Spanish/French (written and spoken) Personal qualification profile: Excellent communication skills Problem-solving skills Teamworking Quick responsiveness in managing requests Autonomy Contract Type: Full-time

Salary: €27,000.00 - €33,000.00 per year

Benefits: Meal vouchers Holiday pay Production bonus Thirteenth month salary Fourteenth month salary Availability: Monday to Friday Expected Start Date: 01/12/2024

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