Contract Support - Admin roleJLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong.
We're JLL — a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 100,000 individuals around the world who help real estate owners, occupiers, and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.
What This Job Involves Key Responsibilities: Providing relevant FM information and administration support to the Facilities Manager(s) as required;Familiar with daily operations and the specific scope of the contract to best support FM and functional teams deliver excellent services;Working as a member of the team to ensure that all agreed service levels and service standards are met;Assisting Facilities Managers and other team members in preparing and maintaining Standard Operating Procedures (SOP) manuals and other related documents;Driving the timely completion of monthly reporting and outstanding project tasks;Maintaining monthly performance measurement information in support of contract performance requirements;Ensuring suppliers provide service per contract scope and work in a safe manner;Regularly working cross-functionally to support the oversight of supplier KPI/SLA delivery;Raising Purchase Orders (PO's) and coordinating invoicing and other support of the Accounts Payable (AP) team;Raising client PO's and submitting JLL invoices onto SmartBuy portal;Liaising closely with FM and functional teams, ensuring accurate processing of quotations and purchase orders;Working with the CAFM System to ensure all statutory, mandatory PPM and reactive tasks are captured and recorded correctly;Raising and assigning work orders to relevant resources;Assuring compliance with JLL policies, procedures, and standard practices;Building relationships between occupants, FM staff, and suppliers;Effective communication with all levels of internal teams and external customers;Ensuring prompt resolution of any customer complaints;Actively identifying and implementing innovation across the contract to enhance performance;Promoting and maintaining JLL culture throughout teams.Requirements: Must demonstrate a strong sense of customer focus and promote team spirit and good morale within the office;Excellent command of the English and Italian language demonstrated through good verbal and written communication;Must be detail conscious, accurate, and methodical in approach;Strong organizational and communication skills;Able to work systematically and use own initiative;Able to work on more than one task at any given time;Must demonstrate strong interpersonal skills and be able to work as part of a team as well as independently;Proficient in MS Office and Outlook;Reliable, able to complete work within required time frame and manage own deadline requirements;Calm manner able to work under pressure and against rapidly changing demands and priorities;Able to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required.What you can expect from us: Hybrid work model (3 days per week in the office).Competitive benefit package.Training and development opportunities.Friendly and supportive company culture.Please, send your CV in English.
Location: On-site – Milano, ITA
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!
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