Position Description:
Are you a Helpdesk Support Specialist looking for a place where you can make an impact every day? Join our Defense team supporting our CNIC program in this exciting role based out of Sigonella, Italy.
CNIC Regional Offices enable improvement of operational performance and cost reductions through business process definition, analysis, and development of technical capabilities which automate processes or improve transparency for analytics and decision making.
In this role, you will:
- Manage and resolve network and or domain user trouble calls
- Perform the activation or reactivation of telecom services
- Support the creation, recreation and/or troubleshooting of user domain accounts, to include SIPRNet and NIPRNet user accounts, and reviewing and or approving the necessary request related forms
- Support the implementation, installation, maintenance and upgrades of user SIPRNet, NIPRNet, and telephone drops
- Support in the acquisition, implementation, installation, maintenance and upgrades of data encryptors.
- Support the implementation, installation, setup, maintenance, and upgrades of Video Teleconferencing (VTC) endpoints as well as providing VTC support to users, to include VTC endpoint meeting setup and troubleshooting
- Support the installation, maintenance, and upgrade of needed cable infrastructure, such as fiber optic cables, copper Ethernet cables, and the required cable infrastructure pathways
- Support the implementation, installation, setup, maintenance, and upgrades of telephones, to include Voice over Secure IP (VoSIP)
- Develop and perform site surveys and determine requirements needed to support user domain requirements
- Develop cost estimates of user requirements and providing the cost estimate to the appropriate approving authority and procurement officer for procurement when needed
- Train users of the system that they are supporting or system that they are providing when required
Qualifications:
To be successful in this role, you will have:
- An active DoD Secret security clearance
- Current DoD 8570 IAT level II compliant certification
- A high school diploma/GED & 4+ years' of technical experience
- Working knowledge of or proficiency in Microsoft Office Suites; to include but, not limited to Word, Excel Spreadsheet, Power Point and Access
Company Overview:
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.