BU HOM Service Business Development: Digital Services
BU HOM Service Business Development: Digital ServicesHere in GEA Mechanical Equipment Italy, as head quarter of Business unit Homogenizer in the Division Separation and Flow Technologies of GEA, we are looking for a motivated candidate as part of the growing team of Service Business Development. Service is gaining importance year after year, and the Service org is a continuous evolving organization that adapts itself to ensure the best customer experience. For maintaining leadership in the market and the very strong position to the competition, GEA Service is running its transformation to a relationship-based Service: Service Business Development office is the key for leading to a more sophisticated Service Portfolio, adding and developing especially Digi Services/products and all the new business models around that. We are looking for open-minded and engaged people that want to guide this evolution with us, contributing to stimulate the environment with ideas and dedication. Main work location is Parma, with necessity to travel globally following the role needs.
Responsibilities:Managing the Service Product Portfolio (especially focus on DigiService)Ensuring continuous Up-Keeping of Service Products for the respective Business UnitDelivering Service Product specific Expertise support towards GEA organizations in the different countries (named: R&Cs)BU HOM Service Strategy Deployment towards R&C'sDelivering transparent and effective Monitoring and Reporting towards superiorsImplementing & Ensuring that the Service Portfolio is continuously in line with customer demands and needs leading to effective growth for GEAEnsuring the Development & Deployment to the Market via R&C's in line with the GEA Mission and Strategic InitiativesAligning deployment targets and ambitions with SFT Regional Service Sales Support ManagementLeading the continuous development of digital service products and business modelsInteracting with other GEA Divisions and external parties where needed to support GEA InitiativesService Product specific Tasks:Managing Service products for the respective Business Unit EquipmentIdentifying the Service Product needs for the respective Equipment and ApplicationDesigning and initiating the Service Product Scope – Product Development PlanInvolving all required parties to establish an effective Product Ideation and Business PlanDefining and Initiating Product Project DevelopmentEnsuring that the Service Product Scope is fully defined, designed, developed and deployablePreparation of business plans (information on market, competition, product, performance)Enable development of digital service products and business models accordinglyContinuous Up-keeping of the respective Service Product throughout its Life CycleAligning of sales strategies for the entire Service Product Portfolio for different Equipment, Markets, Applications and Regions with all involved GEA StakeholdersSupporting Service Sales strategies and activities for existing and new equipment sales in close cooperation with Service Sales Teams in R&C'sDeploying and securing sustainable Service Product Sales support for R&C'sSupporting the continuous design and development of Sales ToolsUtilizing and understanding of Service Sales Tools towards R&C'sCommunication:Regular coordination with all relevant internal departments as well as the R&C'sRegular coordination with all relevant Service Management levels within the BU and DivisionSupport of R&C's in relation to Service Product & Service Portfolio TopicsMinimum Requirements:Studies in the field of industrial engineering / mechanical engineering / computer science with appropriate knowledge or a comparable qualificationSignificant experience in Service Product Management and Service Sales Management (preferred)Experience in growth and change processes to transformations in traditional sales organizations to best in class sales managementAdvanced understanding in Service business development, customer relationship management, market developmentDigital competences and big data analysis knowledgeIn-depth insight of the Homogenizer related Products and Markets – preferably other GEA Equipment (preferred)The ability to guide, motivate and manage individuals to go the one step further to fulfill the GEA MissionsCompulsory languages: fluent English (written and spoken)
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