Job Category: Customer Success
Job Details About Salesforce: We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.
ROLE: Associate Technical Consultant
LOCATION: Italy, office flex
DEPARTMENT DESCRIPTION Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team's expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. OVERVIEW OF THE ROLE Salesforce is currently seeking an Associate Technical Consultant to join our Professional Services team within the Customer Success Group (CSG). The Technical Architect serves as a strategic advisor and Salesforce product and platform expert to the company's largest, most complex enterprise customers. Technical Consultants collaborate with Customers and Partners during project cycles to share their extensive knowledge of the Salesforce.com platform and product suite. Combined with their experience in technical architecture, enterprise integration, and business solution implementation, they directly drive toward the best possible solutions. YOUR IMPACT Ensure scalable and standard methodology solutions to meet and exceed customer needs. Guide the evaluation of business and technical requirements. Build relationships with key collaborators and team members. Act as lead architect for the overall engagement by coordinating and aligning work of multiple architects on the team. Align with project and engagement managers to support planning and implementation in close collaboration with the customer. Review and guide project vision and direction, implementation approach and key artefacts. Direct early solution evaluation, including proactive management of issues and effective engagement with executives, the account team, engineering, and product management. Where required, hands-on application configuration to meet customer needs. Direct and mentor diverse teams, such as customers, partners, and colleagues in technical delivery aspects, as well as non-technical topics such as communication strategies or executive influence. Fuel our internal growth by identifying, leading or contributing to internal pivotal initiatives, such as innovations, building up a strategic brand, and nurture teammates' skills by sharing knowledge. Where required, support pre-sales activities to position Salesforce Services. Contribute to broader goals by becoming a citizen philanthropist and give back to our communities by joining or leading volunteering activities. REQUIRED QUALIFICATIONS Hands-on technical consulting and solution implementation experience for a major software domain (e.g. CRM, ERP, HR) as well as coding experience in object-oriented languages. Ability to analyze, design, and optimize business processes via technology and integration. Experience in guiding customers and project members in rationalising and deploying emerging technology for business use cases. Work independently and as part of a distributed team and a willingness to take ownership of problems. Rapidly learn new technologies as well as strong presentation, communication and facilitation skills. Available to travel regionally and occasionally internationally depending on customer needs. Degree or equivalent relevant experience required. Proficiency in English AND Italian languages. PREFERRED QUALIFICATIONS A detailed understanding of Web Services, Data Modeling, and Enterprise application integration concepts, including experience with enterprise integration tools (ESBs and/or ETL tools), and common integration design patterns with enterprise systems (e.g. CMS, ERP, HRIS, DWH/DM). Ability to build and maintain key relationships with C-level / mid-level and key decision makers. Experience as a Senior Architect and/or CTO in a mid to large-sized organisation with leadership driving an organisational transformation in a matrixed organisation. Experience of defining and delivering enterprise applications on the Salesforce Platform including coded solutions. Salesforce experience. Salesforce certifications. BENEFITS & PERKS Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more! World-class enablement and on-demand training. Exposure to executive thought leaders and regular 1:1 coaching with leadership. Volunteer opportunities and participation in our 1:1:1 model for giving back to the community.
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