IKONO is an innovative concept that is revolutionizing the leisure industry through the creation of unique, immersive experiences shaped by people across Europe.
IKONO is an immersive journey that combines art, play, and the unexpected where people are diving into eclectic worlds that invite them to self-discovery and shared experiences.
It is a place to bring up the imagination and unleash free-form creativity while remaining in the city.
With six locations in Madrid, Rome, Barcelona, Budapest, Vienna, and now Copenhagen, we are rapidly expanding, so you'll find IKONO in the heart of major cities across Europe (and beyond).
YOUR MISSION The IKONO Assistant Store Manager is responsible for supporting the functions of the Store Manager.
Your mission is to oversee the daily operations of an IKONO store venue and ensure that it runs smoothly and efficiently.
As an Assistant Store Manager, you're responsible for ensuring that customer needs are met, complaints are resolved, and service is prompt and efficient.
You'll ensure that all products and displays are merchandised effectively to maximize sales and profitability.
You will play a pivotal role in supporting the efficient operation and management of the venue.
You will assist in leading and motivating the team to achieve visitor targets, deliver exceptional customer service, and maintain overall performance.
Your Responsibilities Make the staff schedules month by month, organize vacations, medical leaves, and eventualities.
Ensure the perfect maintenance of the premises: control the good condition of the materials and the correct cleaning of both the space and the ball pool.
Incident management on a daily basis.
Inventory control from a physical and cost point of view, including verification of order reception, control of inventory movements, and control of stock valuation.
Monitor and ensure the performance of employees, as well as ensure their welfare and growth improvements within the company if suitable/relevant.
Supervise and train staff to ensure excellent customer service and visitor satisfaction.
Handle reservations and logistics of incoming visitors to the establishment.
Identify operational deficiencies and implement improvement plans.
Support in recruitment processes.
Handle venue cash to ensure proper flow of cash operations (cash in, cash out, cash change, cash out).
Constant communication with the administration department, sending invoices and expense control.
Analyze visitors' data, customer feedback, and other relevant metrics to identify trends, opportunities, and areas for improvement.
Collaborate with the Store Manager to present regular reports and develop action plans and strategies to optimize museum performance and achieve business objectives.
YOU BRING Strong verbal and written communication skills, with the ability to effectively lead, motivate, and coach a diverse team.
Positive can-do attitude, radiating good energy in communication.
The ideal candidate has a responsible attitude, is friendly and polite.
Resilient in handling daily challenges.
Collaborative team player.
Attention to detail in all tasks.
Demonstrate tremendous passion and energy for your work.
Able to adapt to flexible schedules: flexibility to work evenings, weekends, and holidays as required by the needs of the business.
Requirements Proven experience in business (management, human resources).
2 years' experience in an excellent customer service environment (retail, hospitality, restaurant, entertainment, and/or travel industries).
Team Management experience.
Fluent in English and Italian is a must (min C1 required).
Fluency in French would be an advantage.
WE OFFER A full-time position with an indefinite contract in our team.
Pleasant and international work environment, within a dynamic team with freedom to act.
Plenty of opportunities for development and personal growth.
Excellent work location at Vía del Seminario, in the touristic heart of Italy.
At IKONO, we believe in fostering a collaborative, dynamic, and inclusive environment where everyone feels valued and respected.
Our purpose : to unlock people's artistic playful side, empowering them to tap into their limitless creativity.
Our values : Ci penso io (I'll handle it), There's always a way, Create with kindness, and Live your legend, it's all about initiative, optimism, empathy, and collaboration, and fulfilling your potential.
Apply now with your CV in English and join us in shaping unforgettable experiences and creating lasting memories together!
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