Front Office Manager

THE MISSION?
Our customers and the reception team are in good hands with you. Just like Mama, you ensure that each welcome and interaction is personalized and warm, maintained at all times of the day. You recruit, train, lead & coordinate the Front Office team in addition to taking on many responsibilities. As head of department, you are the direct spokesperson and create the link between the staff, your team, and Management. You are in charge of managing & solving customer issues and complaints in order to retain our customers. Involved in the marketing of Mama services, you inspire the promotion of our shop (sale and merchandising of products), the restaurant, and our events. The customer experience must be perfect, and you guarantee it.
MADE FOR YOU? ONLY IF...
• Your leadership is natural & effective; everyone knows that when Mama is not there, the children will play, but Mama can count on you!
• You know how to identify talents and develop them; red chair and buzzer: it's your turn!
• You know how to mobilize the necessary resources (Human, Financial & Administrative) to succeed in your mission.
• You know how to drive sales, without turning into the Wolf of Wall Street.
• With excellent customer relations, you never run out of resources when faced with a customer situation.
• You know how to manage pressure and stress; Master Yoda taught you everything…
• Confidentiality is important to you: what happens to Mama stays with Mama.
• You know how to use the right tools to report to your management: your PowerPoint presentations and your Excel tables make people so jealous!
• You get your hands dirty and think that leading by example is the key to success.
• You know how to optimize sales and occupancy: 100% OBJECTIVE!
• True teacher, you like to transmit your knowledge and develop the young Padawans into Jedi.
YOUR LITTLE EXTRAS:
- For you, The Shining is not only a horror movie but above all, a film about a hotel.
- You are a real leader and you know how to motivate your team!
- You master the PMS Protel or Opera.
- Unbeatable at Monopoly, you know how to put the right price at the right time!

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