Canada Goose isn't like anything else.
We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story.
At the heart of it is our promise to inspire and enable all people to thrive in the world outside.
To Live in the Open.
At Canada Goose, you're part of a movement that belongs to something bigger.
One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm.
We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.Job DescriptionPosition Overview:The Assistant Store Manager, Experience is responsible for maintaining high quality customer service, while creating an outstanding experience that allows customers to continuously conquer the outdoors!
They will work closely to support the Store Manager in all store performance areas including store performance, people management & engagement, customer experience and operational excellence.
They will ensure that the store achieves its targets by driving the customer relationship management (CRM) process through clienteling and after-sale customer engagement.What You'll Do:Achieve or exceed sales targets including both the top and bottom line resultsDrive our Net Promoter Score (NPS) and other selling and service metrics such as conversion, average dollar per transaction (ATD), average unit retail (AUR) etc.Ensure implementation of CRM initiatives to develop a clientele network for the store and continuously analyze results i.e.
capture rate and repeat purchaseDrive location's Units per Transaction (UPT) by actively introducing new, underperforming, and strategic categoriesElevate customer experiences through hosting in-store events, coordinating personal & virtual shopping appointments and introducing emerging categoriesResolve common customer issues by investigating opportunities, developing solutions, preparing reports, and mentoring staff on handling similar challenges in the futureTrain teammates in product knowledge, brand history and effective storytellingEmpower and encourage teammates to build brand loyalty and drive employee engagementMentor teammates to ensure they maintain the brand's expectations of quality and authenticity while supporting cross functional collaborationDevelop future leaders while identifying external talent for the retail businessLet's Talk About You:Minimum 3 years of retail management experiencePrevious experience working with affluent and luxury brands in high traffic locationsExperience with CRM tools and processesExcellent analytical skills with a proven understanding of retail math/metricsExcellent time management and organization skills with the ability to multi-task in a fast-paced environmentStrong business sense and keen attention to detailConsistently exhibits the brand's values, taking pride in being innovative, authentic, passionate, relentless, and entrepreneurialAdvanced skills in Microsoft Office, specifically Word and ExcelBonus points for proficiency in another languageAdditional InformationWhat's in it For You?A company built on Canadian roots and heritageYour work is recognized with a comprehensive and competitive Total Rewards ProgramOpportunities for career growth through numerous internal and external programsRecognize and be recognized by your peers with our Goose Rewards & ICON RewardsBe a part of CG Gives.
Donation matching and paid volunteer time to help the organizations you care aboutAccess to tools and resources to support physical and mental health, embracing change and connecting with colleaguesInspiring leaders and colleagues who will lift you up and help you growWe believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday.
We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service.
Our different perspectives are what enable us to create, dream and live in the open.Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.There are multiple ways to interview with us!
If you require any interviewaccommodation for your interview, please e-mail us at ******.
#J-18808-Ljbffr