The ideal candidate is willing to provide authentic, luxury experiences to our guests of world-renowned destinations, demonstrating care, confidence and curiosity.
Reports to Restaurant Manager.
- Providing an excellent and personalized guest experience according to our service standards;
- Manage and develop staff in everyday operations according to our standard and procedures;
- Maintain a professional relationship with guests and colleagues;
- Anticipate guests needs and handle guest complaints;
- Assist the Restaurant Manager on monitoring stock levels and alignment to the department financial objectives.
Requirements - Effective communication: communicate clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role, the business and Belmond. Use and interpret non-verbal behaviours to enhance understanding. Regularly solicit input from the team, peers and external resources. Share information across the business in a timely manner to inform better decisions.
- Emotional intelligence: take on challenges in a confident manner and use emotional skills to identify problems and resolve them. Seek feedback about own performance to enhance self-awareness. Coach the team to improve how their behaviours impact others.
- Collaboration: be a role model for teamwork, and proactively go out of one's way to help others. Share successes and credits with the team. Actively develop team members and hold themselves and others accountable.
- Drive results: set clear goals and expectations and maximise resource allocation to achieve those. Measure, report and communicate business results to the broader team including but not limited to financial, guest satisfaction and employee engagement results.
- Adaptability: demonstrate a forward thinking ability, whilst anticipating the implications and consequences of new information. Lead change programmes through the business and the team. Efficiently prioritise and handle multiple demands and tasks.
We offer:
Seasonal Labour contract according to C.C.N.L. Settore Turismo Complimentary nights worldwide as per Belmond Discovering policy Employee discounts and Friends and Family rates across Belmond worldwide as per Belmond Discovering policy Career opportunities within Belmond Complimentary meals on duty Uniforms dry cleaning Lodging and residence cleaning for non residents About Belmond
Belmond is part of the world's leading luxury group, LVMH Moët Hennessy Louis Vuitton.Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with remarkable properties that include the illustrious Venice Simplon-Orient-Express train, remote beach retreats like Cap Juluca in Anguilla, Italian hideaways such as Splendido in Portofino, and gateways to natural wonders such as Hotel das Cataratas beside Brazil's Iguassu Falls. From trains to river barges, safari lodges to hotels, each unique property has a distinctive story, personality and identity, with a personalised team to match.The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism.Belmond is an equal opportunities employer that is committed to diversity and inclusion in the workplace.
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