About the job Oikocredit International is looking for an Operations Officer, (40 hours) to be based in Nairobi, Kenya. The Operations Officer is part of the Back Office team based in the Netherlands and will report to the Back Office Team Lead. This assignment is a temporary one of 6 months with possible extension to 1 year. The incumbentwill be mainly handling the lending administration, using technology as we are gradually moving from manual work to (semi) automated processes. You will deal with the exceptions, monitor the robots and continue building the automation journey.
In order to achieve the coordination of the full approval and pre-disbursement processes, as an Operations Officer you will have knowledge of the various relevant cross unit processes.
You will follow the overarching business process and escalate issues to the Senior Operations Officer as required.
Main responsibilities To support the credit and equity approval process, the Operations Officer schedules and organizes the Credit Committee and Equity Investment Committee meetings, coordinates the approvals required to allow the investment to go ahead, develops the contract sheet in line with business unit requirements and transposing all relevant data into Efront, cross-checks the data with other relevant systems such as WebEPT and Efront, coordinates the pre-disbursement process with input from other relevant departments and coordinates payment with Financial Accounting. Typical administrative activities include ensuring system updates, running and distributing standard reports, coordination of invoices, statements and other letters to external parties as well as executing approved requests for changes in access permissions for various systems. The Operations team produces and distributes partner invoices and legal demand letters as per the agreed payment schedule and passes cases to the Special Collections Unit where required for further follow up. Additionally, he/she performs operational and administrative tasks on behalf of Integrated Investments Analysis to support the wind down portfolio. For Capacity Building (CB) projects the Operations Officer ensures the relevant CB database is updated in liaison with SPI, the regional CBSP office and Financial Accounting. The Operations Officer is also responsible for executing the Oikocredit procurement procedures to centralize contract and purchase order administration. He/she interfaces with Financial Accounting to coordinate the approval of invoices for payments and store related documentation (e.g. proof of delivery) through a centralized archiving system. The Operations Officer also coordinates the update of the Chasqui newsletter by requesting input from the investments community and publishing updates on the relevant system. Qualifications Vocational degree. More than 4 years' experience in an administrative/operations environment preferablywith lending administration. Sufficiently IT literate to make effective use of the applications and systemsrequired, knowledge of Excel is a must. Good understanding of (financial) business processes. Experience with workflow automation is an advantage. A continuous improvement mindset, experience with continuous improvementmethodologies or initiatives is desirable. Conscientious personality, eye for detail Fluency in English Competencies Accuracy, Problem analysis and assessment, Initiative, Client and service orientation, Cooperation, Written communication, Progress control.
Benefits You will be working in an inclusive, international and diverse environment. You will benefit from a flexible work environment with a good work-life balancewhere you can work from home 50% of the time. Access to training and learning opportunities. How to apply Please submit your application in English, including your CV and a letter of motivation.
Oikocredit is an equal opportunity employer. We value diversity and are committed to creating an inclusive work environment that embraces individuals from various backgrounds.
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