The Position: ASSISTANT HUMAN RESOURCES MANAGER
Main Purpose: The Assistant HR Manager plays an important part in ensuring effective communication and engagement strategies that support the Hotel departments, acting as a liaison between Company and employees in order to promote the unique culture and philosophy of the Company.
Reports to: General Manager and in dotted line to Regional Deputy HR Director.
Main duties and responsibilities: BUSINESS PARTNERING Organise and deliver the on boarding and orientation programs of new Team Members and Managers, ensuring that they receive proper job skills training; Works with stakeholder on people-related topics; Supports Managers in performance management and manages disciplinary matters together with the General Manager; Assists in managing the People and Culture budget; Supports goal-setting for department teams; Monitors turnover and retention, suggesting solutions and strategies to the General Manager; Supports the hotel's Health & Safety agenda being responsible for the organisation of H&S trainings according to the Italian law, and for record keeping. LEARNING & DEVELOPMENT Assists in identifying needs, in designing and implementing development strategies for hotel teams, supporting high performance and talent planning; Supports the L&D Manager and departmental trainers in organising, in delivering and/or tutoring training initiatives. Encourages a culture of ongoing learning and development within the hotels. RESOURCING & TALENT ACQUISITION Cooperate with the Regional Recruitment Manager on the talent attraction process and activities; Support Managers on the selection process using behavioural interview standards and profiling tools; Manages work experience/internship programmes, ensuring quality delivery. EMPLOYEE EXPERIENCE & SERVICE QUALITY Supports People & Culture initiatives to align with the Company's philosophy, culture, vision and brand standards; Management of Team Members' housing assuring that all the facilities are compliant with Rocco Forte Hotels quality standards; Organise team members activities and celebrations on a regular basis, with planned and shared calendar; Support the General Manager and Managers in delivering and in enhancing the Team Members' experiences to faster engagement. Competencies required: Managing Team Performance: Sets high standards for oneself and Team Members, provides guidance, development and takes corrective action in order to achieve consistently high levels of service. Personal Effectiveness: Adapts interpersonal style and skills so that high quality results are achieved. Modifies behaviour to accommodate for certain individuals, situations and different tasks. Personal and team development: Seeks opportunities to learn and to develop themselves and others in order to add value to the performance of the department and hotel. Business awareness: Understands the direct connection between day-to-day service delivery and how it impacts departmental, hotel and company success. Service excellence: Delivers service standards, which consistently exceed guest expectations. Technically skilled: Demonstrates and understands job requirements and displays the technical skills and knowledge required to perform job well and in line with the departmental SOPs. We offer: Permanent contract according to C.C.N.L. Settore Turismo. Learning & development activities and career opportunities. Opportunity to stay in our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte Skincare". Team Members celebrations. We require: Previous working experience in Italy in the same role. Luxury hospitality area is preferred; BA/BS/Bachelor's Degree or equivalent from business or hotel school; Learning and Development experience or education; Good knowledge of Italian labour law and "C.C.N.L. Settore Turismo"; Fluency in Italian & English required. Workplace: Masseria Torre Maizza, Contrada Coccaro s.n , 72015, Savelletri di Fasano (BR), Puglia.
Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).
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