Air Logistics Pharma & Healthcare Customer Care Specialist

Are you a Air Logistics Pharma & Healthcare Customer Care Specialist? Do you want to work in the largest logistics company of the world?
Your Role The Air Logistics Pharma & Healthcare Customer Care Specialist works within the Air Logistics Function.
The Air Logistics in Kuehne+Nagel is a fundamental asset and provides air shipping and air forwarding
solutions to achieve customer performance goals. Partners with clients belonging to a wide spectrum of
industries (Pharma Healthcare, Aerospace, Perishables, Project Logistics, Automotive and New Mobility,
Industrial and High Tech) and offers a wide range of tailor-made and end-to-end services (i.e.: Time-Defined
Products, Sea-Air, Charter Services, Cargo Insurance, Customs Clearance), leveraging digital
transformation and providing sustainable shipping options for customers to decarbonise their transport. The
air freight capacity is build upon our network with the most effective gateways and long-lasting strategic
carrier relationships. Is focused on operational excellence and provides excellent customer service/support
to KN's Pharmaceutical and Healthcare customer base (both existing, new and opportunity). Helps
customers with daily challenges, answering questions, and investigating complaints (TIP/CAPA) and
supporting them with innovative solutions. Maintains the correct level of training as outlined by the Station
Lead. Your Responsibilities Business Development Assist in customer onboarding and implementation to ensure to transfer customer requirements into
KN systems so that Operational Care & Global Services are clearly informed about deliverablesSupport qualification of customer inquiries and provide quotations within corporate guidelines for
pricing, up-selling, and requisite follow up and closureService Excellence Collaborate for the monitoring of customer shipments in order to provide with proactive updates to
customers and with problem solving (by collaborating with other stake-holders) in anticipation of a
customer complaintQuotation Management Qualify customer inquiries and provide quotations based upon corporate guidelines or local pricing
strategy including upselling, follow up and closure
Relationship ManagementCare about knowledge exchange with sales and account management teams and manage the update
of Customer Relationship Management (CRM) tool (Corelog) Your Skills and Experiences 1-2 years of experience in similar rolesExperience in the specific market verticalEnglish (fluent), Italian (native)
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