For our Milan office we are looking for an Air Logistics Operational Care Specialist.
Your RoleThe Air Logistics Operational Care Specialist works within the Air Logistics Function. The Air Logistics in Kuehne+Nagel is a fundamental asset and provides air shipping and air forwarding solutions to achieve customer performance goals. Partners with clients belonging to a wide spectrum of industries (Pharma Healthcare, Aerospace, Perishables, Project Logistics, Automotive and New Mobility, Industrial and High Tech) and offers a wide range of tailor-made and end-to-end services (i.e.: Time-Defined Products, Sea-Air, Charter Services, Cargo Insurance, Customs Clearance), leveraging digital transformation and providing sustainable shipping options for customers to decarbonise their transport. The air freight capacity is built upon our network with the most effective gateways and long-lasting strategic carrier relationships. Is part of the Operations pillar which aims to adapt a new way of working (Airfreight 2.0) through high Global Service utilization and smart integration via eTouch; efficiently coordinates the interaction of the Operational Care Center and Process and Systems teams with other stakeholders, like Customer Care Locations, Gateway and Procurement Teams. Focuses on Operational Care and helps deliver operational excellence while continuously optimizing the cost of production. Contribute to the development of Airfreight export/import operations, enhancing operational capabilities, and delivering increased profitability. Assists the Operational Care Centre between cost-efficiency and high-quality processing. Collaborates to make sure that operations are managed within the respective regulatory requirements associated with the functions of their teams and in alignment with industry and national regimes.
Your ResponsibilitiesOperational Care Center Support the Operational excellence of the Operational Care Center through high-quality shipment and process management.Execute with the highest level of quality export/import services, dialoguing with suppliers, handling agents, and carriers.Process Improvement Help to optimize proceedings to ensure development of Air Logistics operational Key Performance Indicators.Cooperate with other internal stakeholders.Ensure close cooperation with Customer Care Location, Systems and Process, Revenue Care, Warehouse and National Managers for optimized operations and gain specialized customer-specific knowledge.Be part of Dangerous Goods support with certified knowledge as per IATA/ICAO regulations within the Operational Care Center.Your Skills and ExperiencesFluent Italian and Intermediate English.Dangerous Goods Certification is advantageous.Previous experience (1-2 years) in the logistics sector for similar roles.Good Reasons to JoinSince its foundation in 1890, Kuehne+Nagel has been committed to delivering its services with the highest standards to customers and communities, creating a tradition of excellence. Today, we are the #1 player in Logistics worldwide, with 1,400 locations and 78,000 employees in 100+ countries. The Italian branch has 50+ years of activities and counts 40 locations with 3,000 team members partnering with more than 3,000 clients. As a global organization, Sea, Air, Road, and Contract Logistics are the four pillars of our business. As all Business Units strive to innovate while keeping a sustainable business outlook, we seek for drive & ownership in all our candidates. Passion & willingness to be part of a multicultural and dynamic team are a must for us! We care about our people as much as we do for our customers: we inspire our colleagues to act according to their uniqueness, empower them to own their career path, delivering the best balance between performance and individual wellbeing. Your contribution will always matter.
What we offerWe strive to provide you and your loved ones with a first-class benefits experience, focused on supporting your physical, financial, and emotional wellbeing. Our benefits are centered around you and your family, our offer is constantly improving:
Accidental coverage (at & outside work).Extra Medical insurance.Full access to Fitprime for you and your friends: access to +3000 Gyms, pools and sport centers + Online workout (e.g. yoga, mindfulness, cardio) + nutritionist.Speexx, your digital coaching platform for language training – For you and someone of your choice.5 extra days of paternity leave.Remote working enhancement for new parents.1 day off for volunteering activities.Free Tax return support (730).Free social welfare consulting (e.g. INPS, disability, pension).1000+ discount on products and services.Special discount on travels with Interline Turismo.
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