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Aftermarket Service Business Process Owner At ABB, we are dedicated to addressing global challenges.
Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.
Write the next chapter of your ABB story.
This position reports to:
Continuous Improvement Leader
Your role and responsibilities In this role, you will have the opportunity to own specific service business processes and lead the execution of the needed process changes.
Each day, you will define and track rollout plans and ensure user adoption, business case realization, and management support.
You will also showcase your expertise by demonstrating sound knowledge of business processes within the relevant industry and acting as an expert in realizing the business's long-term objectives.
The work model for the role is Onsite in Florence.
Relocation assistance is available for this position.
You will be mainly accountable for:
Listening to the process user and customer feedback to identify development areas of the process, prioritizing the developments based on user and customer value, and building the business case for process changes by identifying expected benefits.Following up on the process KPIs to identify continuous improvement needs of the process.Ensuring and supporting the implementation of the process across the organization.Facilitating business process implementation across ABB domains.Ensuring change management, communication plans, and stakeholder management within their own area of responsibility.Driving change management by quantifying the user and customer value of the process.Working together with Information Systems (IS) and Application Owners to ensure that the process is supported by the right applications.Collaborating with other Service Business Process Owners to ensure process alignment.Collaborating with relevant management to ensure buy-in for the process(es) and to drive their implementation.Qualifications for the role Bachelor's degree in computer science or related role with 6+ years of experience, or a combination of 10+ years of experience and education.Strong working knowledge of ERP systems; SAP experience required in SD, PP, MM modules.Experience with SAP S4 HANA preferred.Proven track record of performing project lead and/or change management roles for mid to large size projects.Willingness to travel occasionally as per business needs - 10% to 20% max.Project management experience.Candidates must already have work authorization that would permit them to work for ABB in the US.More about us ABB's Service Division partners with our customers to improve the availability, reliability, predictability, and sustainability of electrical products and installations.
The Division's extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime, and deliver new levels of operational and sustainable efficiency.
We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.
We value people from different backgrounds.
Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe.
#MyABBStory We look forward to receiving your application.
If you want to discover more about ABB, take another look at our website www.abb.com.
Equal Employment Opportunity and Affirmative Action at ABB.
ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status.
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