**Responsibilities**:
- Compliant Behaviour: Handle business in compliance to ArcelorMittal Europe Flat Products compliance program;
**OPERATIONAL**:
- **Contract and customer data management**: Ensure completeness and accuracy of datas in customer master;
- **Offer Management**:
- Perform preliminary volume and technical checks on customer inquiry and interact with Volume Allocation Manager and CTS in order to prepare the offer handling;
- Prepare RFQ offer within the CRM tool (manage and check headers content, register items,.
);
- Support Account Manager (AM) on the pricing process and on any applicable instructions when finalising the offer;
- Manage derogation files (PDF) in accordance with validation workflow:
- Send offer to the customer and perform necessary follow up within close collaboration with AM;
- **Order management**
- Ensure live alignment of prices in our systems to customer negociations triggering impact lists and retrobilling tasks when necessary;
- Track the order from the customer and when received by order management platform match order towards items in crm tool (using zv compare sap transaction);
- **Order follow up**
- When not in direct link, ensure the order follow up in close connection with the customer;
- In case of issues customer service can not resolve, connect with customer and handle order follow up tasks;
- Monitor delivery performance and check requested / confirmed delivery date;
- **Interactions with stakeholders**
- Interact with customer service or other stakeholders (omp,vam, credit and encashment, cn dn) and support specifically AM and CTS on all needed action;
- **Complaint management**:Register claims in the system, provide support to AM, CTS and encashment team;
- **Customer Relationship**:Support the Account Manager in the preparation and in certain circumstances participate to customer visit;
- **Strategy and Marketing**:Support AM into capturing and sharing market information and trends on prices, products,imports and competition;
- **Customer Satisfaction**:Build strong connections with the customer in order to optimise satisfaction.
**Education level and/or experience**:Bachelor degree and 3 -5 years of experience.