Torino
EUR 50.000 - 70.000
Connect with Eutelsat Group Be part of a new era in communications, transforming connectivity with Eutelsat Group – the world's first GEO-LEO integrated global satellite operator.
As a global leader in satellite communications, we provide infinite connectivity, broadcasting television channels and packages, transmitting news reports, and providing wholesale broadband Internet access services.
With Eutelsat Group You'll Get To: Pioneer the future of Space TechnologyBring connectivity to every frontierCollaborate with customer-centric expertsEmbrace cultural diversity in our global teamWhere your skills ignite opportunities & you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat Group, we're united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.
Who you are: The Troubleshooting Technical Writer's mission is to manage technical documentation and operational procedures for the NOC (design, release, improvement, monitoring) in coordination with Connectivity Operations and Business Unit teams.
He/She will also analyze Service Operations process KPIs (internal and external) to improve the management of customer incidents and platform events.
What you'll do: Design, draft, review and release of new technical documentation and procedures, in coordination with the connectivity OPS teamsSupervise and coordinate the review and evolution of existing technical documentation (inside the C-OPS department) and procedures (to the NOC)Organize the integration of troubleshooting and escalation flows and processes with the ITSM and monitoring toolsAct as a reference point, in the technical department, for ISO-related compliance activities involving documentationWhat it Takes: Bachelor's or Master's Degree in STEM subjects, preferably related to TelecommunicationsStrong analytical skills and meticulous attention to detailGood understanding of Incident, Event, Problem and Change Management processes, with respect to the ITIL practices (ITIL certifications are an asset)Familiarity and experience with ITSM, business intelligence, cooperation/documentation tools (e.g. Atlassian Confluence, Jira, Tableau, ServiceNow), and with standard business software (e.g. MS Office suite)Fluent in English and Italian languages, written and oral; strong interpersonal communication skillsWhere You'll Be: Turin, Italy
Contract Type: Fixed-term
Contract Duration: 12 months
Availability: Monday to Friday
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