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Who you are: The Troubleshooting Technical Writer's mission is to manage technical documentation and operational procedures for the NOC (design, release, improvement, monitoring) in coordination with Connectivity Operations and Business Unit teams.
He/She will also analyse Service Operations process KPIs (internal and external) to improve the management of customer incidents and platform events.
What you'll do: Design, draft, review and release of new technical documentation and procedures, in coordination with the connectivity OPS teams Supervise and coordinate the review and evolution of existing technical documentation (inside the C-OPS department) and procedures (to the NOC) Organize the integration of troubleshooting and escalation flows and processes with the ITSM and monitoring tools Act as a reference point, in the technical department, for ISO-related compliance activities involving documentation What it Takes: Bachelor's or Master's Degree in STEM subjects, preferably related to Telecommunications Strong analytical skills and meticulous attention to detail Good understanding of Incident, Event, Problem and Change Management processes, with respect to the ITIL practices (ITIL certifications are an asset) Familiarity and experience with ITSM, business intelligence, cooperation/documentation tools, e.g.
Atlassian Confluence, Jira, Tableau, ServiceNow, and with standard business software (e.g.
MS Office suite) Fluent in English and Italian languages, written and oral; strong interpersonal communication skills Where You'll Be: Cagliari, Italy Job Type: TemporaryContract length: 12 months Pay: €25,000.00 - €30,000.00 per year Domande di preselezione: Are you open to work with a fixed-term contract?
Are you fluent in English?
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