bonprix è un'azienda di moda e di e-commerce di successo a livello internazionale. Fondata nel 1986 come rivenditore di cataloghi ad Amburgo, in Germania, bonprix impiega oggi circa 2.500 persone in tutto il mondo. Circa 12 milioni di clienti attivi in oltre 25 Paesi acquistano abbigliamento e accessori per donna, uomo e bambino, nonché prodotti per la casa e l'abitare, principalmente nei negozi online e nelle app di bonprix. Come marchio verticale di moda, bonprix vende esclusivamente la propria moda con un eccellente rapporto qualità-prezzo. Nell'anno fiscale 2023/24 (29 febbraio 2024), il Gruppo bonprix ha generato un fatturato di 1,52 miliardi di euro, diventando così una delle aziende più performanti dell'Otto Group. In Germania, è uno dei negozi online con i maggiori incassi e si colloca al quarto posto tra i negozi online con la moda come segmento di prodotto principale. Posizione:
This is what your job entails:
Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world.
We need you to standardize processes and drive innovation!
Your task:
You will establish a global workforce management framework with international routing-logic and control parameters for customer contact channels. Also you will transform forecast data into a capacity plan and coordinate internal and external resources, considering all staffing impact drivers. You will record, improve, standardize, and automate international workforce processes to enhance customer satisfaction and quality for both in-house and service providers.
Your contribution:
You will play a vital role in shaping the future international standard workforce processes at bonprix.
Your environment:
CCM is transitioning to an international line organization. You will work in an international project setting with colleagues from France, Germany, Italy and Poland.
Your freedoms:
If you like flat hierarchies and an international environment, you've come to the right place. We are in the middle of a transformation process that you can help shape.
Requisiti:
What you bring along:
Where bonprix is, is in front. For that, we need people like you who are simply more advanced in their thinking. Who think agilely and turn a "can't do" into a "can do". Ideally, you also bring the following with you.
Your education:
You have successfully completed a study or an apprenticeship with a commercial focus.
Your experience:
You are experienced in workforce management procedures and tools as well as customer care processes. You are proficient in understanding relevant KPIs and interdependencies among contact channels. Also you are skilled in root cause analysis and deriving improvement options.
Your skills:
You have a minimum B2-level English proficiency and very good project management skills. Also you have analytical and problem-solving skills as well as excellent organizational skills and attention to detail. Communication and collaboration skills round off your profile.
Your softskills:
You are well experienced and enjoy working in an intercultural team setup. You thrive to work in a high-paced, sometimes stressful, and changing environment. And you also have a strong customer focus.
Become part of an open, tolerant, and vibrant corporate culture, making your unique contribution. Apply now!
Altre informazioni:
Full- & Parttime Possibility | unlimited contract
Any questions? We are sure Bettina has the right answer for you.
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La seguente posizione è stata aperta in Italia, Francia, Polonia. La candidatura verrà gestita dalla Casa Madre.
CV deve essere redatto in inglese.
La figura prescelta lavorerà in modalità ibrida quotidianamente in inglese a livello internazionale con i/le colleghe tedeschi, francesi, e polacchi.
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