Description
We are looking for a Service Sales Manager to join our BU High Voltage Service Unit in Lodi (LO).
The selected candidate will be responsible for the driving, implementing, reporting and monitoring of the progress of the service sales strategy, developing trends for identifying and winning new business, developing contract strategy and project proposals based on policies, customer requirements, budgets and timescales ensuring they meet agreed technical standards.
He/she will analyse service market potential, with full focus on installed base (IB) penetration and ensure customer relationship management and will lead and develop the Service Sales team to exceed the sales targets through high performance in order to ensure high levels of customer satisfaction.
Your responsibilities
- Creates, plan and implement service sales strategy by increasing the installed base (IB) penetration, effectively utilizing the approved Service database. Promote value add service product offerings supporting Life Cycle Management (LCM).
- Achieves service sales volume by ensuring the team sells entire service portfolio. Participate in negotiations of major contracts to secure service sales volume.
- Ensures achievement of service sales targets, providing cost effective solutions to the customers and initiating improvement plans as needed.
- In collaboration with the Service sales team generate and identify service sales leads by analyzing the IB potential and targeting those new IB opportunities from emerging trends with the Service solutions available. Determine account and acquisition plans to support growth.
- Establishes long term customer relationships with key customers and decision makers by understanding the requirements, regulations and exhibiting high expertise in technical solutions and products. Ensure customer satisfaction issues are registered and responded to by team.
- Supports the team by participating in sales activities when needed. Responsible for feedback on sales development, distribution of resources for service sales activities and the current status of the market. Collaborate with Business Units and account teams to position different service offerings. Evaluate and share relevant information on installed base data, sales leads, customer's and competitor's solutions and marketing trends with the team.
- Monitors client financial status and reports any changes regarding risk to relevant internal partner teams. Identify and manage potential risks relating to contract agreements across customers/channels. Drive health and safety practices in own unit.
- Drives sales efficiency by ensuring adequate selling skills for service sales team members and that the area of responsibility is properly organized and staffed. Coach the team in formulating sales plans, in negotiating, and in developing customer segment expertise subordinates.
- Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Your background
- Technical background (Engineering Degree preferred);
- At least 5 years of relevant experience preferable in high voltage service business;
- Availability to travel (Europe, Far East, North and Soth America);
- Fluent oral and written Italian and English;
- Excellent negotiation, teambuilding, networking and customer orientation skills.
