This is a fixed-term contract.
Mission:
The mission of Techliner is to secure an excellent level of dealer service, quality of repair in line with NISSAN Procedures and Standards by providing technical support to Nissan dealer by remote.
Main tasks and responsibilities:
- Provide remote technical support to Nissan network to resolve complex technical issues
- Assist dealership technicians in vehicle diagnostics using specialized tools and software from remote
- Continuously monitor product performance and identify areas for improvement
- Support task force activities during new model/technology launch, liaise with Quality and Research&Design Dept for contribute to product quality improvement and countermeasure development (Technical Report and incident part collection)
- Prepare detailed report on technical issue and solution for database
- To ensure an efficient distribution of technical literature and SST to Dealer Network in a timely manner
- Translate and adapt Technical Bulletin for the market to secure a clear and effective communication of technical information
- Back off activities related to Technical support Core business
KPIs:
Technical support main KPI
Avg Resolution time
Quality of response
Dealer Satisfaction
Background and experience (years):
- Engineering background, preferred in mechanical, electronics or related fields
- Fluent English and Italian
We considered a plus:
- Specific knowledge of EV/HEV vehicle
- Previous experience in Technical Support or customer assistance
- Familiarity with Vehicle OBD diagnosis tools
Specific technical skills:
Technical skill
Engineer degree-Good use of main PC software and applications (Windows , Office )
Soft skills:
- Excellent ability to analyze complex problems and problem solver attitude/troubleshooting
- Cross functional mindset
- Team oriented attitude as well as ability to work independently
- Willingness to continuous training and to update technical knowledge
- Passionate to automotive technology
This is a fixed-term contract.
At Nissan, we believe that the differences among us - differences in race, gender, age, mindset, religion and much more - make us stronger and equip us to better serve our customers and communities. We are committed to creating positive change that ensures transparency and inclusivity throughout the career journey, in order to build teams that create a sense of belonging for all members.
Capena Roma Italy
