Traveler Experience Agent

**ALL ABOARD!!!**
**What You Can Expect from Us**
- A chance to work in a dynamic environment with very little politics, that encourages open and constructive discussions
- The ability to work on a wide range of projects and try/learn different things
- Fully remote work
- A diverse group of people - We hail from all over the world
- An opportunity to learn about the great Country of Italy
**About You**
- You have experience within a customer service environment
- You have excellent English communication skills, both oral and written
- You are passionate about customer satisfaction and will go the extra mile
- You have reasonable computing skills (Microsoft Office Suite)
- You're flexible in a diverse and fast-paced environment
- You can meet deadlines with a positive approach
- You can work independently, and as part of a team
- You're comfortable working various shifts, including nights, weekends and public holidays
**The Role**
- Advise travelers about the different products that we offer to enhance their travel experience
- Create new bookings, as well as make changes to existing bookings
- Help travelers redeem their credits and vouchers
- Assist with fraud checks and processes
- Capture required data and process through appropriate systems
- Enter traveler information into our database
- Keep up to date with promotions & special offers
- Ensure traveler satisfaction by following up to resolve problems
- Engage with travelers to Italy through our growing online community
**If this sounds like fun, please **apply. We look forward to getting to know you!**
**Andiaaamo!