Join our dynamic team as a Travel Planner and embark on a journey to create unforgettable travel experiences for our clients.
As a Travel Planner you will be instrumental in assisting customers with their travel plans, offering expert advice, and ensuring a seamless online booking experience.
If you are passionate about travel, possess excellent communication skills, and thrive in a fast-paced, collaborative environment, we invite you to apply.
Why Join Us?
- **No Prior Travel Experience Needed**: We value passion and the right skillset over previous travel experience.
- **Comprehensive Training**: Benefit from in-depth training and an optional mentorship program to set you up for success.
- **Competitive Commissions**: Enjoy industry-leading travel commissions that are among the best in the market.
Key Responsibilities **Customer Consultation** - Engage with customers via online platforms to understand their travel preferences, requirements, and budget.
- Provide personalized travel recommendations, including destinations, accommodations, and activities.
**Online Booking Assistance** - Utilize online booking tools and platforms to assist customers in planning and booking their travel arrangements.
- Ensure accurate and efficient processing of reservations, payments, and confirmations.
**Product Knowledge** - Stay updated on the latest travel trends, destinations, and industry developments.
- Develop a deep understanding of various travel products, including flights, hotels, tours, and packages.
**Customer Relationship Management** - Build and maintain positive relationships with customers by providing ongoing support, addressing inquiries, and offering post-travel assistance.
- Proactively follow up with customers to gather feedback and encourage repeat business.
**Communication Skills** - Communicate clearly and effectively with customers through various online channels, including chat, email, and social media.
- Collaborate with team members and share insights to enhance customer service strategies.
* *Problem Resolution** - Handle customer concerns and issues with professionalism and efficiency.
- Collaborate with relevant departments to resolve complex customer inquiries.
Requirements - Excellent communication skills, both written and verbal.
- Strong customer service orientation with a passion for creating exceptional travel experiences.
- Proficient in using online booking platforms and travel management tools.
- Ability to work in a team-oriented, fast-paced environment.
- Knowledge of popular travel destinations, airline policies, and hotel offerings.
Education and Qualifications - High school diploma or equivalent.
- Certifications in travel and tourism provided (e.g., Certified Travel Associate).
**Interested candidates should submit their information to join our dynamic team and start making a difference in the travel industry!
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