Homewood Suites by Hilton Florence • Florence, KY, US Posted 2 days ago
Job Summary: We are in search of a skilled Transportation Manager to effectively manage and coordinate transportation services for guests and team members at Homewood Suites Cincinnati Airport South - Florence. Key responsibilities include supervising shuttle services, collaborating with external transportation partners, and ensuring a seamless and enjoyable transportation journey for all guests. The ideal candidate will demonstrate exceptional organizational abilities, a customer-focused mindset, and relevant experience in either the hospitality or transportation industry.
Responsibilities
Transportation Coordination: Manage the hotel's transportation services, including shuttle operations, airport transportation, and partnerships with local transportation providers. Develop and implement efficient transportation schedules to meet guest needs and optimize resource usage. Guest Services: Provide exceptional customer service by addressing guest inquiries and concerns related to transportation. Assist guests with transportation arrangements, including airport transfers, local attractions, and event transportation. Fleet Management: Oversee the maintenance and operation of hotel vehicles, ensuring they are safe, clean, and in good working condition. Schedule regular inspections and repairs for hotel transportation assets. Staff Management: Hire, train, and supervise transportation staff, including drivers and support personnel. Foster a positive and efficient work environment, promoting teamwork and professional development. Budget Management: Develop and manage the transportation department budget, ensuring cost-effectiveness and adherence to financial targets. Monitor and report on transportation expenses and revenue. Compliance and Safety: Ensure all transportation operations comply with local, state, and federal regulations, including safety standards and licensing requirements. Implement safety protocols and conduct regular training for transportation staff. Maintain strong relationships with local transportation vendors and service providers. Negotiate contracts and service agreements to ensure quality and cost-effective transportation options for guests. Performance Monitoring: Analyze transportation service metrics and guest feedback to identify areas for improvement. Implement changes as needed to enhance guest satisfaction and operational efficiency. Working Conditions: Ability to work flexible hours, including evenings, weekends, and holidays. Must be able to lift up to 75 pounds and assist with luggage when needed. Application Process: Interested candidates should submit their resume and a cover letter outlining their relevant experience through this posting, or by submitting a resume in person at the hotel during normal business hours at 1090 Vandercar Way, Florence, KY 41042. Qualifications
Bachelor's degree in hospitality management, Business Administration, or a related field preferred. Previous experience in transportation management, hospitality, or customer service required. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Proficient in Microsoft Office Suite and transportation management software. Knowledge of local transportation regulations and safety standards. Valid driver's license and a clean driving record. Compensation: $40,000 - $45,000 yearly
About Homewood Suites by Hilton Florence
Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation's top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of "if we take care of our employees then our employees will take care of our guests," our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.
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