Joining Serco Italy's amazing team offers: Great career opportunities International environment Possible hybrid work Job Introduction
In Europe, we work closely with our customers to deliver custom-made and specialized services across International Organizations, Space, Immigration, and Defence. We provide tailored services for various public sector bodies including European Institutions, the Belgian and German Defence, the European Space Agency, and the European Organization for Nuclear Research (CERN). Our expertise spans IT services, Facility Management, Space Research, and Operations. Our longstanding collaboration with leading organizations allows us to deliver integrated services that help our clients achieve operational excellence. We are dedicated to providing tailored solutions that meet the evolving needs of our clients and the industries we serve.
We are looking for a Transition Manager in anticipation of winning a tender, to oversee the seamless handover of services during operator transitions. This role is crucial for ensuring that services are maintained with minimal disruption as the operational responsibilities are passed from one service provider to another. You will manage the entire transition process, from the moment the tender is awarded to a new operator, ensuring that all technical and operational aspects are addressed efficiently.
We look forward to meeting you!
Main Responsibilities
The Transition Manager will have the following responsibilities:
Responsible for the operations of rotation and taking charge of the service from the moment the tender is awarded to the new operator. The Transition Manager will take care of the technical aspects in order to ensure a smoother transition to the new operator. In particular:
Will take note of the status of any incidents that may have involved the personnel of the service provider. Will take charge of all the operational documentation relating to the vehicles and fire-fighting equipment. Will evaluate the status of the client's material. Will take note of the service status of the personnel with regard to: Mandatory periodic health check-up. Refresher courses, certifications and attestations. Any additional certifications to be integrated in order to improve the service. Will examine the results of previous Service Reviews. Setup in agreement with Leonardo of a dashboard common to the 4 sites for the management of KPIs and evaluation of the service. Will take care of or be responsible for any other activities that may emerge useful for the transition. Successful Candidate
The minimum requirements for the role are:
Italian mother tongue. Fluent written and spoken English. Knowledge of MS Office instruments, including planning tools. Secondary School or (preferable) University Degree. Experience in Military/Defence (minimum 5 years). Knowledge of the Space/Defence context. Proven experience in service management of complex projects in an international environment. Strong financial management skills. Excellent leadership and team management abilities. Exceptional stakeholder management and communication skills. Ability to innovate and drive continuous improvement. In-depth knowledge of compliance and quality management standards. Flexibility to travel; ability to work in flexible mode; good communicator and team worker. About the Company
Serco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East. More information can be found at Serco | Europe.
Women in Aerospace
We prioritize Diversity and Inclusion, actively supporting initiatives such as Women in Aerospace Europe, which champions opportunities, development, and visibility for women in the Aerospace sector.
We are a diverse and inclusive organisation
At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It's a mix of people from different backgrounds, experiences and opinions that keeps our culture strong and vibrant.
We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.
In the UK, we are proud to be a Disability Confident Leader in the government's scheme and hold the Gold Inclusive Employer Standard; in Belgium, we are partner of Diversicom and member of Charter der Vielfalt in Germany.
If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team.
Important
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Please contact the recruitment team if needed.
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Salary Salary information available upon application. Frequency Monthly. Job Reference IT24/DEFENCE/10044. Contract Type Permanent. Closing Date 30 November, 2024. Job Category IT Professionals (All types). #J-18808-Ljbffr