Job Description - TranSCend - Customer Workflow Lead (2406214989W)
TranSCend - Customer Workflow Lead - 2406214989W
Description
Pharm Transcend is a global business transformation program that will modernize our foundational transactional processes and harmonize them into one "clean" ERP as a standardized platform for growth and efficiency gains. The program will simplify the Pharm ERP landscape from 7 to 1, standardizing processes in order to have a cost-effective, fit-for-purpose digital backbone that will enable us to support the Pharm business with agility. Additionally, the program will remediate the end-of-life system exposure that we risk towards the end of this decade.
Drive all activities related to the Customer workflow tool implementation during all phases of the TranSCend program: from business design & build to execution, testing, and deployment.
Lead the Customer Workflow Team. Collaborate with business partners in IT, the development teams, and functional SMEs from gathering business requirements and translating them into system requirements, through testing until go live and hyper-care.
Create and lead all aspects of the Project plan that aligns with the overall project timelines. Identify risks and support mitigations to assure a flawless implementation.Provide Master Data Workflow Process Lead with regular updates on Customer Workflow related tasks progress.Support and perform testing, including BST (Business Simulation Testing), UAT (User Acceptance Testing), Security Role Testing, Integration Testing, etc.Support the creation of program documentation like Business Process Flow Diagrams, KDD's, User Stories and Acceptance Criteria, Data Migration Rules.Shape the design and architecture of Customer Master Workflows, assuring alignment to the TranSCend program and the newest standards of the Master Data Governance team.
Drive workshops with Master Data DPOs and Functional Team members to map user requirements.Translate the user requirements into customer MDG Workflows, to support Functional Design.Assure a seamless end-user experience by creating training materials and delivering training. Support the Operational Data Teams during hyper-care.
Support the preparation of the system deployment and hyper-care, including documentation requirements.Monitor system performance and identify areas for improvement to improve efficiency and accuracy.
Qualifications
Bachelor's or master's degree in information systems, supply chain, or science.
Experience and Skills:Excellent English communication skills (verbal and written, including presentation skills) are required.Proven technical background and experience with supply chain Systems.Minimum 5 years of practical experience with SAP Master Data for Customer and/or Business Partner.Experience with Customer Master Data Governance Processes and Workflow setup is an asset.Experience in Agile software as well as program deployment methodology including JIRA is an asset.Understanding the business process linkages across Plan, Source, Make, Deliver, Finance, and Master Data is preferred. Experience in related Master Data is an asset.Knowledge of GxP and SOX.Able to build strong collaborative relationships with stakeholders.Team player with an analytical approach and deliver-oriented focus. Excellent in communication, capable to influence, and work effectively at all levels in the organization.Experience working in a Regional/Global setting or experience in large-scale business transformation projects required.Able to self-manage and maintain work-life balance in a global deployment project required.Other:This position may require up to 10% of domestic or international travel.
Primary LocationOther LocationsJohnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
#J-18808-Ljbffr