The Ideal Candidate Has An Outgoing Personality And Is Capable Of Addressing Guests Requests Ef[...]

Handling Guest's correspondence about all their pre-arrival requests, giving always the best solution and the best advice to rend a memorable stay, according to…… Monthly welfare incentive based on quality goals + welcome bonus.
Belmond is part of the world's leading luxury group, LVMH Moët Hennessy Louis Vuitton.… Monthly welfare incentive based on quality goals + welcome bonus.
Proven experience as an assistant working under senior management or similar administrative…… Assistant to the restaurant manager during the dinner service for the seating plan and for bill checking.
Handling client queries and troubleshooting on the day…… He/she is willing to learn new skills and keep up to date with developments in the department.
Effective communication: he/she communicates clearly and in an…… Monthly welfare incentive based on quality goals + welcome bonus.
Discovering Belmond programme, which offers team members complimentary accommodation at…… As part of our Housekeeping team, you will learn the art of maintaining pristine environments and providing exceptional service to our guests.… Monthly welfare incentive based on quality goals + welcome bonus.
Organising special requests and communicate with all departments within the hotel to ensure…… Monthly welfare incentive based on quality goals + welcome bonus.
Inspect rooms and public areas after cleaning to ensure the highest standards are met.… Discovering Belmond program, that offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel and…… He/She works closely with our guests while they are on property to discover their preferences and how they want to feel, creating tailored recommendations.… Being part of Castello di Casole means being part of a great family that creates unique moments for both staff and guests.… Coordinate with the other sections of the Housekeeping Department and the other Departments on all relevant matters that affect the physical appearance of the…… Consegnare gli oggetti persi e ritrovati al reparto Housekeeping.
Guests are invited to take in the landscape with activities ranging from stargazing and hiking…… The Bar Manager reports to the hotel's Executive Assistant Manager in charge of FB and is responsible for the day-to-day operation of Bar Gabbiano and for…… Monthly welfare incentive based on quality goals + welcome bonus.
Fulfill operations of the Front Desk, according to the company policies and procedures,…… The Front Office Manager will be responsible for the efficient operation of the Front Office Department, ensuring that the service standards and excellence is…… Conducts a daily briefing with the Maintenance team and allocate/schedule all duties and tasks to be carried out on the day.
All uniforms and dry-cleaning.… Monthly welfare incentive based on quality goals + welcome bonus.
Monitor all aspects of the guests' experience, from the bar layout before their arrival to the…… Manage time effectively in order to meet LQA standards requirements.
Monitor all aspects of the customers' experience, from the restaurant layout before they…… The ideal candidate has an outgoing personality and is capable of addressing Guests requests efficiently, exceeding their expectations by providing relevant and insightful information.Reports to Head Concierge.Assist the Concierge preparing a list of next day services, taking care of Guests reservations and providing informationAssist Guests to introduce interesting sightseeing activities, local and cultural events as well as shopping experience.Handling Guest's correspondence about all their pre-arrival requests, giving always the best solution and the best advice to rend a memorable stay, according to the company policies and procedures, maintaining high standards at all timesResponsible of providing to each Guest a warm and efficient arrival and departure processApproach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented mannerIdentify guest needs and provide information regarding policies, services and amenitiesKnowledge in operating key, phone, internet and other systems as neededRequirementsEffective communication: She / He communicates clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role, the business and Belmond.
Uses and interprets non-verbal behaviours to enhance understanding;Emotional intelligence: She / He shows the ability to control and express ones emotions and to handle interpersonal relationships;Collaboration: She / He is able to work together within a group whilst showing respect and willing to share information and skills.
She / He is willing to continuously develop him/ herself;Drive results: She / He demonstrates pride in delivering exceptional and consistent high levels of service to internal and external customers by anticipating and exceeding their expectations.
Demonstrate a sense of urgency and take ownership of one's tasks and responsibilities;Adaptability: She /He accepts change and participates in new programs and processes.
She / He is willing to learn new skills and keep up to date with developments in the department.
She / He deals with multiple tasks and adjusts behaviour / priorities as changes occur and remains calm in stressful situations;Attention to detail in terms of content and accuracy;Possess excellent organizational skills;Able to maintain the strictest confidentiality at all times with regard to guest and personnel related matters.Professional experience in Front Office Department in a five star or deluxe hotel.Fluency in Italian and English is a must; knowledge of a third language, especially French, is a plus.Excellent knowledge of the Microsoft Office suite (Word, Excel, PowerPoint, Publisher).Experiences and skills required:Professional experience in Front Office Department in a five star or deluxe hotel.Fluency in Italian and English is a must; knowledge of a third language, especially French, is a plus.Excellent knowledge of the Microsoft Office suite (Word, Excel, PowerPoint, Publisher).
The ideal candidate has an outgoing personality and is capable of addressing Guests requests efficiently, exceeding their expectations by providing relevant and insightful information.Reports to Head Concierge.Main duties responsibilities:Assist the Concierge preparing a list of next day services, taking care of Guests reservations and providing informationAssist Guests to introduce interesting sightseeing activities, local and cultural events as well as shopping experience.Handling Guest's correspondence about all their pre-arrival requests, giving always the best solution and the best advice to rend a memorable stay, according to the company policies and procedures, maintaining high standards at all timesResponsible of providing to each Guest a warm and efficient arrival and departure processApproach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented mannerIdentify guest needs and provide information regarding policies, services and amenitiesMaintain our digital concierge databaseKnowledge in operating key, phone, internet and other systems as neededRequirementsCompetencies requiredEffective communication: She / He communicates clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role, the business and Belmond.
Uses and interprets non-verbal behaviours to enhance understanding;Emotional intelligence: She / He shows the ability to control and express ones emotions and to handle interpersonal relationships;Collaboration: She / He is able to work together within a group whilst showing respect and willing to share information and skills.
She / He is willing to continuously develop him/ herself;Drive results: She / He demonstrates pride in delivering exceptional and consistent high levels of service to internal and external customers by anticipating and exceeding their expectations.
Demonstrate a sense of urgency and take ownership of one's tasks and responsibilities;Adaptability: She /He accepts change and participates in new programs and processes.
She / He is willing to learn new skills and keep up to date with developments in the department.
She / He deals with multiple tasks and adjusts behaviour / priorities as changes occur and remains calm in stressful situations;Attention to detail in terms of content and accuracy;Possess excellent organizational skills;Able to maintain the strictest confidentiality at all times with regard to guest and personnel related matters.Professional experience in Front Office Department in a five star or deluxe hotel.Fluency in Italian and English is a must; knowledge of a third language, especially French, is a plus.Excellent knowledge of the Microsoft Office suite (Word, Excel, PowerPoint, Publisher).Experiences and skills required:Professional experience in Front Office Department in a five star or deluxe hotel.Fluency in Italian and English is a must; knowledge of a third language, especially French, is a plus.Excellent knowledge of the Microsoft Office suite (Word, Excel, PowerPoint, Publisher).BenefitsBenefitsSeasonal Labour contract according to C.C.N.L.
Settore Turismo (stagione 2024)Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 – GDPR e saranno utilizzati esclusivamente per la selezione in corso.
Location: Italy, Florence Department: Front Office Guest Relations Employment type: Full-time Experience: Not Applicable Da 51 a 200 dipendenti -- Tipo Azienda quotata in borsa Entrate Sconosciuto/Non applicabile 4,0 3,8 3,6 4,1 3,7 3,5 "Great salary, perks and incentives."
( - recensioni: 1 )"Long hours and overtime."
( - recensioni: 1 ) 4,0 Free Accommodation, free meal during your shift, Welfare program #J-18808-Ljbffr