Tender & Customer Support Specialist (12-Month Fixed-Term Contract)

Job Summary The Tender and Customer Support Specialist deals with all orders within his/her assigned regions.
Your responsibilities Manage public tenders, from the beginning to the end of the process in collaboration with Sales representatives and Regional Managers.Initiate new customer set-up in ERP.Process and confirm sales orders placed by customers in the region in compliance with company policies.Resolve order pricing discrepancies.Check product availability and communicate with customer or sales team.Coordinate shipments with Logistic team.Process customer returns (RMA) per company policies and address customer complaints.Support sales force and internal team members for samples and supplies.Coordinate invoicing and crediting with the Finance team.Co-ordinate with finance requests for pro-forma invoices based on customer requests.Assist customers with GST related queries in terms of PO placements and other issues related to GST.Provide customers and/or finance with proof of delivery.Your profile Bachelor of Commerce or Law degree.3 years' experience in international customer service with strong experience in the tender process.PC literate (Word, Excel, PowerPoint) and familiar with using ERP systems.Fluent in English and Italian.Excellent interpersonal and relationship building skills.Excellent organizational, communication, and writing skills.Tact and diplomacy.Ability to multi-task.Are you looking for uncommon opportunities with an extraordinary company? We are looking for people who can, do and will make a difference. Are you interested to hear more about this position? Please send your full application through our career website. To learn more about us, please visit: www.masimo.com

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