Job DescriptionKey accountabilities Technical SupportRoutine technical support of customers, including direct farm contact and the commercial animal farming industry. Acts as a technical resource to sales professionals and customers. Interprets field data and provides feedback concerning housing, transport, equipment, nutrition, and related matters. Documents customer requirements and provides technical guidance related to sales strategy and proposals.
Value SellingAsks questions that uncover implied needs and develop those needs. Builds value for the customer by investigating to uncover explicit needs. Demonstrates the company's capability by explaining how the company's products and services match a customer's explicit needs (Benefit Statements). Supports the feasibility of standard, customized, and partnership alternatives of new approaches for offered products and services, viewing its optimization and improvement.
Knowledge SharingIntroduces new solutions and concepts to the customer. Manages a program of communication to the animal breeding industry through in-house publications and press articles. Prepares technical presentations and demonstrates how a product meets client needs. Contributes to sales meetings by providing a deeper understanding of solutions workings or applications, as well as of product limitations and non-traditional product usage. Facilitates training for internal sales professionals and on-site technical training for customers.
Process OptimizationDevelops, monitors, and updates written standard operating procedures and process control strategies. Supports other organizational functions, such as engineering, manufacturing, or quality control, to identify user and/or design problems.
ToolsCoordinates, executes, maintains, and/or improves various administrative sales processes and systems, in line with the applicable way of working to ensure efficient and effective sales administration compliant with policies and regulations. Records the outcome of a sales call and plans future actions that move the sale towards a successful conclusion – including additional investigation (needs identification) where necessary.
Management InformationProvides insights to management on request, or on own initiative, regarding quantitative and qualitative developments within his/her area of sales/expertise, based on reporting guidelines, and ensures all information is appropriately stored and updated, so that management and/or relevant stakeholders are able to make timely decisions and determine or adjust sales decisions and strategy.
Internal NetworkingResponsible for maintaining and building own product and technical knowledge in relevant product categories by taking local & global technical training and by collaborating with the sales team, product development, and Global Innovation. Based on input from Marketing and Pricing measures, prepares and quotes customers, in order to advise customers appropriately and conclude the sale of the product.
ProjectsMay participate in various sales and customer service-related projects in his/her area and contributes to project results.
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