Informazioni sulla Divisione: BW Flexible Systems è un produttore globale di sistemi di imballaggio per il riempimento e l'insacchettamento di prodotti alimentari e non alimentari.
I nostri sistemi di imballaggio sono progettati e fabbricati per ottimizzare l'efficienza e il valore generato dalle linee di imballaggio dei clienti durante l'intero ciclo di vita.
La nostra gamma di macchinari include sistemi FFS (form-fill-seal), di carico, insacchettamento e sigillatura, riempimento sacchetti, confezionamento termosaldato flow-wrap, soluzioni di imballaggio richiudibili, pallettizzazione, avvolgitori e altro ancora.
Barry-Wehmiller fornisce a livello globale progettazione, consulenza e produzione tecnologicamente avanzate nei settori del packaging, del cartone ondulato e della trasformazione della carta.
Combinando a un'idea di leadership che pone al centro le persone, strategie operative mirate e una crescita basata su obiettivi, Barry-Wehmiller è diventata un'azienda da $ 3 miliardi con quasi 12.000 dipendenti uniti da uno scopo comune: usare la forza del business per costruire un mondo migliore.
Descrizione del lavoro: As a member of the Customer Services team, the Field Service Technician (FST) will actively engage in our Lean journey by seeking, encouraging and acting on continuous improvement and developmental opportunities.
Responsibilities: Developing relationships and working closely with our customers, sales, customer service, engineering and manufacturing personnel to troubleshoot and repair electrical, mechanical and electronic machinery.
Performing system integration and installation of BW Flexible Systems products and associated packaging equipment in order to meet the customer's performance requirements.
Providing project oversight from equipment installation through performance acceptance.
Operating and evaluating customer equipment in an effort to maximize performance and improve up time.
Instructing customer personnel in the safe operation and maintenance of BW Flexible Systems products.
Providing project documentation and updates about ongoing and completed activities using the tools and following the standards that are provided by BW Flexible Systems.
Providing feedback to the organization on customers' issues and opportunities.
Perform other duties appropriate to meet the needs of the business.
The FST can expect to travel approximately 80% of the time both domestically and internationally.
Provide remote phone assistance to customers as needed.
Requirements: High School Technical Diploma.
Industrial experience and skill in Electrical, Electronics or Mechatronics Engineering Technology is required.
Fluent in English.
Must have a valid driver's license and maintain a good driving record.
Must be able to secure a passport and travel freely between countries when needed.
Must be able to climb heights, in and out of machines and lift up to 45 lbs/20 Kg; able to work in varied customer plant conditions (cold, hot, damp, dusty, high noise level, contact with food and non-food products).
Must be able to accomplish all the entry requirements for international travel.
Higher level of educational degree (preferred, not mandatory).
Located near an international airport (preferred, not mandatory).
Competencies: Customer Service - Listens and responds effectively to customer questions and needs; resolves customer problems to the customer's satisfaction; respects all internal and external customers; uses a team approach when dealing with customers; follows up to evaluate customer satisfaction.
Initiative and Creativity - Plans work and carries out tasks without detailed instructions.
Judgment - Makes sound decisions; bases decisions on fact rather than emotion; analyzes problems skillfully; uses logic to reach solutions.
Cooperation/Teamwork - Works harmoniously with others to get a job done; responds positively to instructions and procedures; able to work well with staff, co-workers, peers, leaders and customers.
Quality of Work - Maintains high standards despite pressing deadlines; does work right the first time; corrects own errors; regularly produces accurate, thorough, professional work.
Support of Diversity - Treats all people with respect and empathy; values diverse perspectives.
Communication - Writes and speaks effectively; demonstrates openness and honesty; listens well during meetings and feedback sessions.
Problem Solving - Gathers information before making decisions; weighs alternatives against objectives and arrives at reasonable decisions.
Flexibility - Remains open-minded and is willing to change opinions on the basis of new information.
Organization - Able to determine project urgency in a practical way; uses goals to guide actions.
Responsiveness to requests for service - Responds to requests for service in a timely manner; prioritizes customer needs.
Bias for Action - Maintains a sense of urgency and concern for timeliness.
Company: BW Flexible Systems #J-18808-Ljbffr