Description - Internal GRADE: G10 DIVISION: Communications and Information Systems Platoon DIRECTORATE: Maintenance and Support SECURITY CLEARANCE: NATO S E C R E T 1.
Post Context/Post Summary NATO Signal Battalion operates, maintains, and sustains Deployable Communication Information Systems (DCIS) to enable command and control (C2) in support of deployed NATO Headquarters and entities during Alliance operations, missions and exercises.
The Maintenance and Support Company (M&S Coy) is responsible for Level 1 and Level 2 CIS support of NATO DCIS and for Level 1 and Level 2 preventive and corrective maintenance of non-CIS equipment.
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Principal Duties Directs and performs the level 1 initial training – On Job Training (OJT) for all DCM personnel within its Battalion with DCOI support responsibilities.
Deploys to operations and exercises in support of DCM Service Desks as technical advisor on Level 1 COI support tasks.
Supports the transition of COI systems and services to the operational environment.
Perform technical role in DCIS-WISE level 2 support to DCOI Services for Operations and Exercises by holding a level 2 permission for all COI Services, accordingly to the DoDCP framework.
Perform basic system administration tasks on UNIX, LINUX and Windows based systems.
Performs the installation and pre-deployment/exercise setup of COI clients and client/based systems.
As required, performs COI systems tests prior to deployments/exercises to ensure proper configuration and operation of assigned systems.
Performs interoperability tests for assigned COI applications and services.
Performs the investigation and resolution of problems relating to COI systems clients.
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Special Requirements and Additional Duties The incumbent may be required to perform a similar range of duties elsewhere within the organisation at the same grade without there being any change to the contract.
This is a mandatory deployment post.
The incumbent may be required to undertake deployments in support of military operations and exercises, and/or TDY assignments, both within and outside NATO's boundaries.
Such operational deployment may exceed 30 days duration up to 183 days in any period of 547 days, and may be on short notice.
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Essential Qualifications Higher Secondary education and intermediate vocational training which might lead to a formal qualification with 2 years experience, or Secondary education and completed advanced vocational training leading to a professional qualification or professional accreditation with 4 years post related experience.
Experience in the operational business processes of COI Services / Functional Services.
Minimum three years' experience in Core Information systems; this includes as a minimum two of the following: Windows Server, Active Directory, Domain Naming, Group Policies and Desktop deployment.
Minimum one year experience in Web platforms and database management.
Minimum three years' experience in Application Support.
Basic knowledge in Service Management.
Good knowledge of system interoperability, LAN/WAN and network concepts.
Minimum one year experience deploying and managing server virtualization technologies.
Experience in user technical support, Service Desk operations and/or configuration management.
Practical experience in creating system documentation and status reports.
Proven experience in IT infrastructure management and capacity management.
Good understanding of storage concepts, and backup/recovery policies.
Experience with Microsoft Server/Networking/Security Fundamentals, Client Deployment and Enterprise Applications and Virtualization Technology Essentials.
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Language English - SLP 3322 - (Listening, Speaking, Reading and Writing) 6.
Desirable Qualifications University degree in a field related to the functions of the post.
Experience in the development/management of DBMS (SQL Server, Oracle, Postgresql).
Experience in the use of UNIX/Linux systems.
Experience in CIS operational support on NATO exercises.
Practical experience in the use of modern concepts and accepted industry standards for software engineering development tools (e.g.
Unified Modeling Language (UML), Entity Relationship (ER) diagrams, etc.).
Possess or obtain a Full C and E (Heavy Goods with Towed Heavy Trailer) Drivers Licenses upon arrival.
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Attributes/Competencies Very competent and skilled technician, with broad experience in support of COI systems on operations and exercises.
Medium level of independent judgment is required.
A medium degree of initiative, as the incumbent may be deployed in the lead of a small support team to any deployed NATO HQ.
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CONTRACT The successful candidate will be offered a 3-year definite duration contract, which may be followed by an indefinite contract.
The basic entry-level monthly salary for a NATO Grade 10 (B-4) in Italy is Euro 4041.51 which may be augmented by allowances based on the selected staff member's eligibility.
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INSTRUCTIONS TO APPLY Please visit the NATO Talent Acquisition Platform to apply for this vacancy.
Note that once you create your profile, you will be able to use it to apply for other vacancies within NATO.
Note: Staff members are appointed to and hold posts on the establishment of a NATO body only on condition that: They are nationals of a NATO member country They are over 21 and under 60 years of age at the time of taking up their appointments.
ADDITIONAL INFORMATION: A NATO security clearance and approval of the candidate's medical file by the NATO Medical Adviser are essential conditions for appointment to this post.
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