Technical Support Specialist

Who We Are: Maa-Althahab is a Subsidiary brand from MAISON DE MAA Group, a leading and most famous fragrance brand in the Middle East and Africa.
Founded in 2006, the company pursued innovative thinking in making unique global perfumes which match the lifestyles and personalities of all clients.
Primary Function: We seek a motivated and experienced Helpdesk Technician to join our growing team.
The ideal candidate will have a strong understanding of IT support and be able to provide exceptional technical assistance to our employees across Egypt and Morocco.
Key Performance Areas: Respond promptly to incoming support requests via phone, email, and ticketing system.Troubleshoot and resolve hardware and software issues, including desktop computers, laptops, printers, and peripherals.Assist users with application issues and provide guidance on software usage.Manage IT assets:Utilize IT asset management software to track and inventory company devices and equipment.Coordinate device deployment, maintenance, and disposal.Remote support:Provide remote technical assistance to users located in Egypt and Morocco.Utilize remote access tools to diagnose and resolve issues.Configure SOHO routers, DVRs, NVRs, and Access Points.User training:Conduct training sessions on new software or hardware as needed.Create and maintain user documentation and knowledge base guides.Maintain IT infrastructure:Assist with network and server administration tasks as required.Ensure security and compliance with IT policies and procedures.Documentation:Create and update daily and weekly technical documentation reports by coordinating with the 2nd level of technical support supervisors.Competency Framework: Knowledge:Strong understanding of Windows operating systems, Mac OS, and common applications.
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