Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description Job Title: Technical Services Manager Business Unit: Protein Diagnostics (PDX), Italy Location/Division Specific Information The Binding Site Group, a part of Thermo Fisher Scientific, is a global leader in specialty diagnostics, provides diagnostic assays and instruments to improve the diagnosis and management of blood cancers and immune system disorders.
Discover Impactful Work: We are seeking a highly motivated and experienced Technical Service Manager to be responsible for our field service, field applications and technical support operations in Italy. If you are a passionate and dedicated individual with a consistent track record in field service/applications management, we encourage you to apply.
A day in the Life: Lead an impactful team of field service engineers and applications specialists. Recruit, train, and develop our talent. Ensure timely and effective delivery of technical support, maintenance, upgrade and repair services for our installed base. Coordinate the installation planning for our in vitro diagnostics systems in customer labs. Build and maintain positive relationships with customers - understanding their needs and addressing these promptly and expertly. Support the team, leading efforts to diagnose and troubleshoot technical issues, providing solutions that meet customer requirements. Provide support for public tenders and other revenue-generating activities, providing technical expertise. Reporting: Prepare and reports on field service activities, proactively monitor and act on key performance metrics. Manage local inventory levels of spare parts and consumables Collaborate closely with key partners across the business, including Global Services, Sales and Marketing, Quality Assurance, and Logistics. Implement and maintain quality procedures to ensure compliance with regulatory standards and company policies Keys to Success: Education Bachelor's degree in a relevant field (e.g., biomedical engineering, clinical laboratory science) Experience Proven experience in field service or field applications management – ideally within the IVD industry Strong technical knowledge of in vitro diagnostics equipment Experience in project management, including planning, scheduling, and resource prioritization is desirable Knowledge, Skills, Abilities Proven track record of leading field-based service teams Excellent communication and interpersonal skills Strong technical proficiency, problem-solving and decision-making abilities Fluency in Italian and English – written and verbal. Physical Requirements / Work Environment Ideally based in Lombardi with ability to travel to customer sites (up to 30%) Benefits We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
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