Job Title: Technical Service Manager Resident This position reports to the Technical and Training Manager Italy Special Segments NBM.
It consists of being the operation technician and responsible for PPG technical service supplied to a prestigious car maker based in Sant 'Agata Bolognese.
The role consists of working in the customer paint shop during the production shifts, closely supporting the customer technical team regarding new color commissioning and application process improvements with PPG Refinish and PPG OEM products.
Main missions are: Guarantees the daily technical service respecting at 100% the service parameters.
Strongly works with the customer painting room management team supporting the preparation of any PPG product needed to respect the customer production plan.
Ensures that all PPG products respect the technical specifications to be qualitatively suitable to achieve the customer standards.
Works with the customer technical team about the commissioning of new colors or new products.
Moreover, supports the industrialization of PPG products applied on new car models.
Draws up daily technical reports about the painting activities performed with PPG products and shares formally with the customer and PPG directional team.
Works with the customer developing a clear and achievable action plan to support the customer goals about production KPI (new color implementation, final quality).
Actively communicates with the PPG Refinish and PPG OEM technical team in case of product improvements or new product development.
Manages the PPG materials stock availability to ensure the customer production plan.
Strongly works with the customer and PPG Color Styling Department to develop new colors that satisfy the customer requirements.
Supports the customer to develop car customization systems (ex: stripes, emblems, fading effects, etc.)
using PPG products.
Develops and updates the PPG products preparation and application procedures; ensures that all procedures are shared and well known by the customer and painting room service team.
Manages the technical training activities for the paint shop operators about manual rework methodologies with PPG products.
Required skills: Degree in chemistry or engineering.
Paint chemistry expert.
High technical skills and appetite.
Minimum 5 years of experience in robotic paint application.
High-level skills in manual paint application.
Collision repair experience is appreciated.
Experience in color formulation and adjustment.
High sense of teamwork, particularly with the customer team.
Customer-oriented, good vision of market needs.
Reactivity, capacity to move fast and make decisions to satisfy customers.
Capacity to analyze, rigor, and synthesis sense.
Capacity to prepare, write and present orally.
Get organized, manage priorities, autonomous.
Excellent communication and relationship skills.
English mandatory: Active participation in customer meetings; active communication with PPG EMEA, Technical Service, and RD team (Refinish and OEM).
Computer/software skills (BYK - mac i, BYK Smart Chart, PowerPoint, Outlook, Word, and Excel).
Work at 100% in customer site.
Availability to work on weekends with just 48 hours' notice.
Live within 70 km from the workplace.
Success Factors: Focus on results; encourage teamwork; build trust and respect; understand the customer's perspective and the market outlook; develop others; plan and organize; communicate and share information; solve problems; product, business solutions, and service knowledge.
PPG pay ranges and benefits can vary by location, allowing us to compensate employees competitively in different geographic markets.
PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs.
Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees.
Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
About us: Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD.
Through leadership in innovation, sustainability, and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.
To learn more, visit www.ppg.com and follow @PPG on Twitter.
PPG provides equal opportunity to all candidates and employees.
We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others.
All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression.
If you need assistance to complete your application due to a disability, please email ******.
PPG values your feedback on our recruiting process.
We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.
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