Nature and aim of the position The holder of this position is managing Issuing Solutions integration projects with external partners from the execution phase to the rollout of the developed and certified solutions.
Scope of these projects is the integration of Tax Free Shopping (TFS) functionalities into merchant solutions (terminals, POS systems) within the EU area.
The candidate must have a strong service ethic & good communication skills, as the role is client-facing dealing directly with external clients/partners.
This position reports directly to the IT Director Italy and is based in Gallarate.
The position may require travelling.
Main duties and responsibilities Deliver Issuing Solutions implementation projects within scope, timeline, budget and in compliance with the processes of Global Blue Professional Services Interface with internal and external project managers and stakeholders to ensure smooth implementation of TFS services Support the definition, the implementation and the governance of an efficient Partner Integration project process Support the Commercial Organization and the Partner Manager with technical and process consultancy Ensure that the implemented Issuing Solutions are anchored correctly in the GB organization Maintain the Country Requirement updated. Technical pre-sales Provide 2nd level support to the local FS teams. Regular review meetings with Partner Manager Relates and cooperates mainly with Line manager Technology, Product, Commercial teams Partner Manager Background and Education Experience in managing technical projects with external stakeholders IT educational background Experience in working with virtual and distributed teams Customer consulting services Independent and self-motivating personality Italian native language. English language Working knowledge within the retail industry preferred Specific skills and knowledge Solid understanding of Point-of-sale related technology and transactional systems Ability to communicate with external partners in an efficient and structured way Accuracy, ability to analyze situations quickly and to identify the correct measures Customer-oriented approach Willingness to delve into technical details Structured and flexible in managing difficult and challenging situations Commitment and dedication to work Perseverance in reaching goals Good knowledge of project management processes and tools Excellent communication and team skills, ability to present ideas clearly and concisely Excellent organizational, decision-making and problem-solving skills
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