At IT Industrial Company (Contractor), in Basileia, Switzerland Expires at: 2025-06-19 Remote policy: Full remote Role Description As a Service Delivery Expert - Project Manager , you will be responsible for overseeing the delivery of services to clients or internal stakeholders while also managing specific projects aimed at improving service quality, efficiency, or introducing new services.
This role requires a strategic mindset, strong project management capabilities, and a deep understanding of service delivery processes.
Location: Remote Work from Switzerland, preferably in Basel (with the possibility of going to the client's office in Basel on request) Main requirements Mandatory Skills: Monitor service performance against SLAs, identify areas for improvement, and implement corrective actions as needed.
Conduct regular service reviews with clients or internal stakeholders to ensure alignment and address any concerns or issues.
Serve as the primary point of contact for service-related inquiries, escalations, and feedback.
Plan, execute, and oversee projects aimed at enhancing service delivery processes, and addressing specific client needs.
Help define project scope, objectives, and deliverables in collaboration with stakeholders and sponsors.
Develop project plans, schedules, and budgets, and track progress against key milestones and deliverables.
Coordinate cross-functional project teams, assign tasks, and ensure timely completion of project activities.
Manage project risks, issues, and dependencies, and implement risk mitigation strategies to minimize impact.
Communicate project status, updates, and key decisions to stakeholders, and facilitate project meetings and workshops.
Identify opportunities for process improvement and service optimization through analysis of performance metrics, customer feedback, and industry best practices.
Participate in continuous improvement initiatives aimed at streamlining service delivery processes, enhancing efficiency, and driving customer satisfaction.
Develop and implement Service Improvement Plans (SIPs) to address identified areas for improvement and track progress toward improvement goals.
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