Your mission Provide technical training to Hemro partners in South Europe Address customer concerns and quality claims Communicate closely with factories' quality and production Maintain comprehensive product documentation Gather market insights for innovation and benchmarking Conduct product field tests in collaboration with R&D Serve as the primary contact for sales and marketing for technical content Drive operational excellence in the assigned areas Reporting to the Global Head of PM Branded Business and the Head of Sales EMEA Your profile Handling the customer complaint process Demonstrate and present products in various environments such as events, exhibitions, or offices Overseeing internal and external product documentation 3 years of Product Management experience in a manufacturer, distributor, or related field or 3 years of experience in the coffee industry (e.g., roaster, café manager, wholesale or operations manager for roasted or green coffee) Apply to us and join our team If you are a proactive and detail-oriented professional with a passion for the coffee industry and product management, we want to hear from you.
About us Creating Quality Coffee Moments
Hemro Group is a global group of innovators creating the world's most advanced coffee grinding technology across our four world-renowned brands: Mahlkönig, Ditting, Anfim and HeyCafé.
As the leading coffee grinder, burr manufacturer, and technology solutions company, we are committed to excellence—from the factory floor to our sustainability efforts and beyond—so everyone can enjoy a quality coffee moment. Unified under the Hemro Group, our brands offer a full suite of trusted coffee grinder solutions for coffee shops, roasters, retailers, and home baristas.
Hemro Group grinders are designed in our innovation & technology facilities in our Zürich headquarters and produced in our three production facilities in Germany, Italy, and China. Our distribution partners sell our products in 100+ countries. Our global accessibility makes Hemro a reliable partner around the world.
Boasting more than 320 team members, our diverse group of innovators, engineers, coffee professionals, and creatives is a collaborative worldwide effort to develop a brighter tomorrow for coffee. Championed by our company's innovative spirit, teams are encouraged to push the boundaries of coffee grinder technology. As a result, innovations such as Mahlkönig's "Grind-by-Weight" technology are possible and move the industry forward toward a sustainable, lasting future for coffee.
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