Job Title: Technical Operations Engineer III / Application Support Engineer/Application Support Analyst
Location: Montvale NJ Hybrid Role will need to be located near Montvale expected to come into the office twice a week.
Long Term
Client: KPMG
Please note this role is contract to hire so candidates should be eligible to convert.
Summary: Responsible for providing technical support and maintenance for software applications. This role involves troubleshooting issues ensuring smooth operation of applications and providing assistance to users. The Application Support Engineer will collaborate with various teams including development IT and customer support to resolve applicationrelated problems and enhance user experience.
Key Responsibilities:
Incident Management:
Respond to and resolve applicationrelated issues reported by users.
Track prioritize and document incidents using a ticketing system.
Provide timely updates to users and stakeholders on the status of issues.
Troubleshooting and Problem Resolution:
Diagnose and troubleshoot application problems including software bugs performance issues and configuration errors.
Utilize log files monitoring tools and other diagnostic resources to identify root causes.
Collaborate with development teams to implement fixes and workarounds.
System Monitoring and Maintenance:
Monitor application performance and availability using monitoring tools.
Perform routine maintenance tasks such as software updates patches and backups.
Ensure applications meet security and compliance standards.
User Support and Training:
Assist users with applicationrelated questions and provide guidance on best practices.
Develop and deliver training materials and sessions for endusers.
Create and maintain user documentation FAQs and knowledge base articles.
Collaboration and Communication:
Work closely with development QA IT and customer support teams to address application issues.
Participate in regular meetings to discuss application performance upcoming releases and support needs.
Communicate effectively with both technical and nontechnical stakeholders.
Continuous Improvement:
Identify areas for process improvement and contribute to the development of support best practices.
Participate in postincident reviews and contribute to the development of preventive measures.
Stay updated on industry trends and emerging technologies related to application support.
Qualifications:
Bachelors degree in Computer Science Information Technology or a related field or equivalent experience.
57 years of proven experience in application support software troubleshooting or a related technical support role.
Strong understanding of software applications databases and operating systems.
Proficiency in languages (e.g. .NET/C# PowerShell) and SQL.
Excellent problemsolving skills and attention to detail.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Experience with cloud platforms (e.g. Azure) and monitoring tools is a plus.
Key Competencies:
Technical Expertise: Deep understanding of software applications databases and IT infrastructure.
Analytical Skills: Ability to analyze complex issues and identify root causes.
Communication: Clear and effective communication with both technical and nontechnical stakeholders.
Customer Service: Strong commitment to providing excellent user support and service.
Teamwork: Collaborative approach to working with crossfunctional teams.
Adaptability: Ability to adapt to changing priorities and technologies.
Required Skills:
CUSTOMER SUPPORT
TECHNICAL SUPPORT
APPLICATION SUPPORT
MAINTENANCE
OPERATIONS
Additional Skills:
C
CUSTOMER SERVICE
RETAIL SALES
APPLICATION PERFORMANCE
PROBLEM RESOLUTION
SHELL SCRIPTING
PROBLEMSOLVING
DOCUMENTATION
PROCESS IMPROVEMENT
IT INFRASTRUCTURE
SQL
SOFTWARE TROUBLESHOOTING
QA
BACKUPS
.NET
INCIDENT MANAGEMENT
CUSTOMER SERVICE ORIENTED
Proficiency in languages (e.g. .NET/C PowerShell) and SQL
