Technical Expert - Italy / SE Apply
Location: Forli, Italy
Time Type: Full time
Posted On: Posted Yesterday
Job Requisition ID: JR-043721
Are you ready for what's next?
Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes "Next Never Rests," and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.
Purpose: Navico Connect EMEA consists of specialized departments of Sales, PM, Finance, Ops, R&D and technical support, working together to develop NAVICO-connect solutions and packages for customers. Navico Connect departments lead the technical development of all Navico connect projects including integration projects developed for the Marine and Mobile industries.
Summary: The Navico Connect Experts specialize in providing technical support to OEM sales managers to help during the various phases in the delivery process. In addition, management of OEM projects and responsibility for technical support provided to the OEM in coverage area.
Work Location: EMEA
Accountabilities:
Providing Sales Managers with technical support for commercial negotiations to help with business acquisitions, transitions, OEM projects and model year changes.
Technical capabilities to identify the right customer solutions based on our product portfolio.
Assesses OEM needs for various electronics systems, LPG (Liquid, Petroleum, Gas) system, digital switching systems and integration with third-party manufacturers and propose the most appropriate solutions.
Provides technical support adapted to the needs of the OEM, including audits, training, documentation and commissioning etc.
Delivers technical training for OEM networks, including Dealers, Importers, Charter companies etc.
Updates and maintains the scope of OEM documentation in the central OEM repository, relative to OEM area of responsibility.
Responsible for the transfer of knowledge to Navico Service and dealer networks.
Direct customer support via phone and email where required, including entering and monitoring of issues entered into various service tools and IT systems.
Management of product End of Life (EoL) and New Product Introductions (NPI). Where required, participates at various shows, exhibitions, and OEM events.
Negotiating with customers and OEM, which includes demonstrations, sales pitches, product selections and offers to the customer.
Skills & Knowledge:
Electrical / electronic / IT qualification
Strong customer focus and customer satisfaction skills
Excellent written and verbal communication skills
Knowledge of sailing/boating/angling a distinct advantage
Ability to maintain a high level of organization with files and internal communications
Strong PC and IT competencies with good analytical, diagnostics and troubleshooting skills
Knowledge of and ability to use common electrical, electronic and mechanical diagnostic tools for troubleshooting electrical, electronic, electromechanical issues
Able to identify areas for improvement, efficiencies and overall performance for the customer experience
Clean driving license and enjoys travel.
Physical Demands and Work Environment:
Requires approximately 10% of time or less travelling by plane, trains, and automobiles.
Extensive travel may be required at short notice.
General office environment
Ability to operate a computer.
Physical ability to work on or around marine vessels.
Ability to work in confined spaces.
Ability to work at various heights.
Behaviourals:
Our teams all over the world are innovative, driven, exceptional, authentic, and united in nearly 40 different regions globally. Our people are the heart of our business, and they make Navico Group the great company it is. They all play a fundamental part in enabling us to achieve sustainable growth, continue to enhance the user experience, deliver an unrivaled ecosystem, and increase brand loyalty. We are committed to bringing great talent into our business, as well as retaining and developing our existing colleagues, with the potential to be tomorrow's leaders of Navico Group.
Our Values:
Innovative: We thrive in a culture that transforms a vision into a reality.
Driven: We have a passion for our work and the ability to deliver.
Exceptional: Our commitment to integrity, safety, quality, and continuous improvement.
Authentic: We work together and care about people at an individual level.
United: We are stronger together as "one Brunswick."
Next is Now!
We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is key to innovation and inspiration. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.
Brunswick is committed to providing a workplace that offers equal employment opportunities based solely on merit. Therefore, discrimination based on race, color, religion, sex, national origin, disability, veteran status or any other protected status under applicable local, state or federal law is not tolerated.
About Us Brunswick is a global leader in marine recreation, delivering innovation that transforms experiences on the water and beyond. Our unique, technology-driven solutions are informed and inspired by deep consumer insights and powered by our belief that "Next Never Rests." Brunswick is dedicated to industry leadership, to being the best and most trusted partner to our many customers, and to building synergies and ecosystems that enable us to challenge convention and define the future. Innovative, driven, exceptional, authentic and united, these values represent our Employee Value Proposition and are at the heart of how we work together and what differentiates us as an employer of choice.
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