Technical Account Manager, AWS Enterprise SupportJob ID: 2645888 | AWS EMEA SARL (Poland Branch)
An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you'll have a direct impact in helping our customers gain the most value from cloud technology. You'll craft and execute strategies to drive our customers' adoption and use of AWS services. This includes a range of products including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT and many more.
Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You'll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.
Key job responsibilities: You'll build solutions, provide technical guidance and advocate for the customer.Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.Develop trusting relationships with customers, understanding their business needs and technical challenges.Using your technical acumen and customer obsession, you'll drive technical discussions regarding incidents, trade-offs, and risk management.Consult with a range of partners from developers through to C-suite executives.Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS.Provide detailed reviews of service disruptions, monthly & quarterly metrics, detailed pre-launch planning.Solve a variety of problems across different customers as they migrate their workloads to the cloud.Uplift customer capabilities by running workshops, immersion days, etc.BASIC QUALIFICATIONS: Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc.Understand operational parameters and troubleshooting for 2 or more of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences.Ability to juggle tasks and projects in a fast-paced environment.PREFERRED QUALIFICATIONS: Professional experience with cloud offerings such as AWS, Azure, Google Cloud Platform etc.Programming or scripting skills with a combination of Java, Python Perl, Ruby, C#, and/or PHP.Previous experience as a Software Engineer, Developer, DevOps Engineer etc.Understanding of DevOps practices and tools including Continuous Integration / Deployment, Puppet, Docker, Kubernetes, Chef is a plus.Russian/Ukrainian language skills.Do you want to be part of history and transform businesses through cloud computing adoption? We would love to hear from you.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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