**About the role.**
As **Operations Team Leader**, you will be responsible for the safe and effective running of our depot in location on a day to day basis. You will have the right technical knowledge to analyse and resolve any issues that might arise with our products when they're on site - whether that's at set up, or during the period of hire. You will be responsible for the management of the Service Technicians and Drivers for the location, and you'll work closely with other members of the Team to attend to customer's queries, both remotely using our innovative technology, or out on site.
Your role is key to delivering our brand promise of outstanding customer satisfaction and service, so a customer-focused attitude is imperative!
**Key Tasks to Include**:
- Ensuring all the activities are carried out safely and in compliance with the policies and procedures laid out, including raising any concerns on safety with the Managing Director.
- Reporting accurately and on time on activities and provide relevant management information as required.
- Responsible for the task management and performance of the Service Technicians and Drivers on a day-to-day basis.
- Developing and maintain positive relationships with key stakeholders internally and externally.
- Accountability for all engineering matters onsite regardless of discipline.
- Interact with and motivate the workforce.
- Keep up-to-date the necessary professional knowledge through self-study and participation in training sessions.
- Carry out inspections of installations in accordance with the applicable standards
- Managing the local stock supplies for your geographical area, including the timely ordering of necessary materials for the work to be carried out.
- Ensure order and cleanliness at the workplace and in the service car/truck.
- Customer liaison and communications link to other colleagues, including looking for opportunities for business development, and ensuring correct and complete customer paperwork.
- Full compliance with all H&S requirements, including use of correct PPE at all times.
- Guarantee smooth Delivering, installing and setting up our rapid deployment CCTV security systems by the team.
- Guarantee detecting malfunctions or technical problems, making a diagnosis and determining the right solution, both on location and remotely by the team.
- Guarantee performing all common types of periodic maintenance by the team.
- When not performing core functions, you will be working with team members to support the ongoing activities at the local operations hub.
**About You**
- ** Organizational Capability**:Evaluate and adapt the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.
- ** Leadership Capability**:Providing timely coaching, guidance, and feedback to help others excel on the job
- ** Talent Management**:Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
- ** Technically skilled**: Experience of using tools and technology to achieve results
- ** Quality-oriented**: Committed to achieving and maintaining the intended quality. Strives for improvement. Convinces others of the importance of quality.
- ** Solution focused**: Gets the problem fixed in the most efficient & effective way.
- ** Team player**: Promotes mutual communication and relationships. Shares information smoothly with others. Supports others.
- ** Independent**: Able to carry out your own work properly and solve problems without supervision from others.
- **Customer focus**: Listens to the wishes and needs of the customer and adapt working method accordingly. Prioritise service and client satisfaction.
- ** Flexibility**: Can easily adapt to a changing environment, working methods, working hours, tasks, responsibilities and behaviours of others.
- ** Friendly**: Ability to 'muck in' as part of a fast-growing team with an 'all hands on deck' approach.
- ** Happy to travel** around Italy: Full driving license
**About BauWatch**
Established in 2008, BauWatch has been developing rapidly over the past 10 years with 30% annual growth being the European leader in the provision of rapidly deployed, digitally managed, temporary site security and compliance systems. Our significant investment in product development has enabled the release of systems and platforms exceeding our customer's developing requirements. BauWatch created this product category and now sets the standard for the industry.
Following exponential growth in the Netherlands and Germany, and with significant investment from new owners Haniel (Over €3billion turnover, over 20,000 employees), BauWatch is also present in Belgium, France, Spain, Italy, Poland, and the United Kingdom. We innovated the temporary mobile security industry, a market that is currently booming.
**Are you interested?