We are looking for a proactive and dynamic people manager to join as our Team Lead, Sales. You will be the primary conduit between the Product Sales Manager, the Regional merchant team, the product brands and the customers. You will supervise, mentor and develop a cross-functional sales team, and foster a service environment to create the luxury service experience for our customers. You will demonstrate the ability to lead and role model our highest standard of service quality.
Enhance Selling and the Customer ExperienceAssist the Product Sales Manager (PSM) to drive sales; work with the PSM on ways to increase team productivityPartner with the Platinum Services team to enhance the customer experienceTeam ManagementEnsure your team has clear goals and objectives which remain focused on the customer experience and productivity targetsSupervise sales floor; manage team visibility on the shop floor for optimal staffing and floor coverageLiaise with the Assistant General Manager (AGM) Sales on staff coverage and job duty scheduling needsEncourage team to meet or exceed location sales & profitability targets; be a role model on desired sales behaviorProduct ManagementMaintain high standard of product and brand knowledge among your teamMaintain floor presentation to meet or exceed brand and DFS requirementsProvide feedback to PSM when supporting the development and execution of merchandise strategy, e.g. promotions, seasonal buys, etc. as requiredSet and maintain appropriate Presentation Stock (PS) levelsIdeal CandidateDegree or an equivalent combination of education; or work experience sufficient to successfully perform the essential tasks of the role4+ years' experience in the luxury detail; team leadership experience within retail or service industry preferredStrong interpersonal skills and ability to work well with people at various levelsPossess an outgoing and assertive personality, with a desire to lead and inspire their teamsPossess a passion for the brands and products you representGood communication skills, both spoken and writtenDFS is an equal opportunity employer. It is the Company's policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications and competency and to provide all employees with a workplace that is free of discrimination.
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