Description This contract/role is through October 31, 2024Leidos has an immediate for a Systems Specialist Lead to support AHLTA/CHCS systems at our facility at our facility at Sigonella Navy Base Italy.The Systems Specialist Lead will perform systems analysis of these systems.
Supports the installation of computer operating systems, application software, and computer hardware and provides hot-line support to customers and possesses troubleshooting skills and knowledge of the MHS clinical systems and Windows environment and OS.
Analyzes and supports technical documentation detailing installation procedures.
Supports the overall integration of all system peripherals so that they can operate correctly within a predefined environment.
Manages the overall installation and maintenance of CHCS/AHLTA hardware and software on a daily basis.
Monitors overall system performance.
Oversees daily operations of system at the customer site to ensure system availability.
Troubleshoot hardware and application software and load new software releases and software maintenance updates at the customer site.
Logs trouble calls with the Defense Health Global Support Center (DHAGSC) with required follow-up until problem resolution.
Maintains a site log of trouble tickets and accumulates data for effective problem resolution statistics.
Performs CHCS/AHLTA system security checks on a routine basis.
Interfaces with customer and is responsible for technical communication with management/other sites.Types of Tasks to Perform:Site Administration Tasks to include AHLTA/CHCS, DII System administration, scheduled backups Support System Upgrades CHCS/AHLTA (Hardware / Software / Firmware)Manage CHCS/AHLTA Site Level System AvailabilityAssist System Engineering with monitoring System Performance and Management of identified bottlenecks Assist Software Engineering / TIER III with resolution of data integrity issues.Install SDD- approved software (change packages, special software, quick fixes, IAVA patches) Maintain MHS approved interfaces between SDD IT Systems (CHCS/AHLTA) in coordination with primary vendorProvide onsite support for testing, evaluation and implementation of new SDD- approved IT systems and system enhancementsReporting and Documentation (Data calls, Downtime, MICCB, FSW updates)Plan, coordinate, and participate in major system events Perform technical escalationSupport special projects pertaining to CHCS/AHLTAOther Duties as assigned supporting CHCS/AHLTARequired Education and Experience:BS Degree or Equivalent Experience and less than two years of relevant experienceMust be able to obtain and maintain an ADP II ClearanceMust Possess current Comptia Security+ Certification to be considered for this positionMust meet DOCPER, in country requirementsOriginal Posting Date:While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.Pay Range:Pay Range $48,100.00 - $86,950.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.
Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
