Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world.Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the "Diagnostics Specialist."Why Join Diasorin?Impactful Work: When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world.Global Reach & Innovation: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry.Diverse and Inclusive Culture: We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive.Join Our Team: If you're passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We're looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward.Are you ready to be part of a dynamic team that's shaping the future of diagnostics? Join Diasorin and become a catalyst for change in the world of healthcare. Apply today and be a part of our exciting journey toward a healthier, more connected world. Together, we can make an impact!Job ScopeGuarantee suitable technical service/support and first level assistance for application aspects (installation of methodologies, troubleshooting and initial training) taking action promptly and professionally at customer´s premises.In corporation with the sales and specialist workforce, promotes the image of the Company in contact with customersKey Duties and ResponsibilitiesProvide service and support to internal and external customers with regard to instrument maintenance and calibration, and instrument troubleshooting and repairInstall the methodologies on the instrumentation at customer´s premises and guarantee customer follow-up for technical/application problemsMake the preliminary visits to laboratories to agree on positioning of the instrumentation and installs and tests the instruments at the customer site according to the time limits and methods defined by Field SupervisorParticipate in training processes that are designed to develop a highly skilled workforce capable of delivering results consistent with corporate goals and objectivesDraw up reports of their activity using SGAT software manages and maintains correct accounting of own spare parts warehouseProvide on-call service scheduled by the Supervisor and track any out-of-hours telephone or on-site support to the customer in the after-sales management systemUp-to-date and fully functional the assigned measuring instrumentsReports to the CC any complaints, following the entire process until closureEducation, Experience, and QualificationsMaster's Degree or High School Degree in Biomedical, Electronics, Engineering or equivalentHave relevant medical systems experience ideally working knowledge of diagnostic equipment with a minimum of 2/3 years field service experiencePrevious experience in IVD (In Vitro Diagnostics) and/or highly regulated FDA environments and biotechnology industry experienceKnowledge and skill in preventative maintenance in installing, servicing, troubleshooting, repairing, calibrating, and maintaining medical diagnostic or clinical laboratory instrumentationKnowledge and understanding of electronics, medical terminology, chemistry, and physicsKnowledge and understanding of basic immunology and immunoassay technologyAbility to demonstrate and explain correct operation of equipmentSeasoned experience using Microsoft Power Point, Work and ExcelVery good knowledge of Windows 2000/Windows XP/Windows 7Excellent communication skills and prompt internal / external customer response rateService-oriented mentality and a strong focus on customer needsHigh problem-solving and decision-making capabilityEffective project management and analytical skillsInterdisciplinary thought and treatment and quality awarenessWell-organized, ability to work well independently as well as part of a teamHigh commitment and self-motivationFluency in EnglishWhat we offerReceive a competitive salary and benefits package as you grow your career at Diasorin. Join our team and discover how your work can impact the lives of people.Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and Canada and to complete the required employment eligibility verification document form upon hire.Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities. If you are a US or Canada candidate and require assistance or accommodation during the application process, please contact the North America Talent Acquisition Team at ****** or 1-800-328-1482 to request an accommodation.The above job description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.Diasorin reserves the right to modify or amend this job posting as needed to comply with local laws and regulations.Please note that offers of employment at Diasorin may be contingent upon successful completion of a pre-employment background check and drug screen, subject to applicable laws and regulations.This position is not eligible for partnership with a third-party search firm vendor without expressed, written consent from the Diasorin Human Resources Department.#J-18808-Ljbffr
