Language: High proficiency level in English languageEXPERIENCE AND EDUCATION:Essential Qualifications/Experience:Extensive knowledge of modern communication and Internet Protocol (IP) based networking technologies and systems including security aspectsAt least 2 years' experience in various areas of:Latest Virtualization Technologies and Operating SystemsImplementation and troubleshooting Infrastructure Failover Clusters (Vmware and Microsoft)Latest Server, Storage, Client and Infrastructure Networking hardware technologiesAntivirus Management Systems (i.e.
McAfee ePolicy Orchestrator)Enterprise Systems Management services, methods and tools (i.e.
SCOM, SCCM, SCVMM)Experience in various areas of Software Engineering including some of the following:Email and collaboration services technologies (e.g.
MS Exchange and Skype for Business)Configuration management practices and toolsKnowledge of ITIL IT service management modelExperience and applied knowledge of Service TransitionDUTIES/ROLE:Responsible for the delivery of 3rd level technical support for IT and Data Management Services in DCISPerforms fault diagnosis using the IT and Data Management Services Management SystemSupervises and carries out routine maintenance of IT and Data Management Services infrastructure, management appliances and other NATO IT and Data Management Services equipmentCompletes any changes to the system documentationCompletes backups and restores of IT and Data Management Services devicesSupervises the work undertaken by the FSP IT and Data Management Services TechniciansPerforms remote fault diagnosis on IT and Data Management Services as requiredPerforms on the Job Familiarization with the CustomerDeputize for higher grade staffPerforms other duties as may be required #J-18808-Ljbffr