Language: High proficiency level in English language EXPERIENCE AND EDUCATION: Essential Qualifications/Experience: Extensive knowledge of modern communication and Internet Protocol (IP) based networking technologies and systems including security aspects At least 2 years' experience in various areas of: Latest Virtualization Technologies and Operating Systems Implementation and troubleshooting Infrastructure Failover Clusters (Vmware and Microsoft) Latest Server, Storage, Client and Infrastructure Networking hardware technologies Antivirus Management Systems (i.e. McAfee ePolicy Orchestrator) Enterprise Systems Management services, methods and tools (i.e. SCOM, SCCM, SCVMM) Experience in various areas of Software Engineering including some of the following: Email and collaboration services technologies (e.g. MS Exchange and Skype for Business) Configuration management practices and tools Knowledge of ITIL IT service management model Experience and applied knowledge of Service Transition DUTIES/ROLE: Responsible for the delivery of 3rd level technical support for IT and Data Management Services in DCIS Performs fault diagnosis using the IT and Data Management Services Management System Supervises and carries out routine maintenance of IT and Data Management Services infrastructure, management appliances and other NATO IT and Data Management Services equipment Completes any changes to the system documentation Completes backups and restores of IT and Data Management Services devices Supervises the work undertaken by the FSP IT and Data Management Services Technicians Performs remote fault diagnosis on IT and Data Management Services as required Performs on the Job Familiarization with the Customer Deputize for higher grade staff Performs other duties as may be required J-18808-Ljbffr